Endpoint Operations Technician

2 weeks ago

Pune, India Corpxcel Consulting Full time

ROLE SUMMARY :We are seeking an Endpoint Operations Technician. The candidate will be responsible for supporting our Azure AVD and SCCM environment. A strong technical background and strong process focus on managing the end point systems and associated technologies listed below will be key for success in this role.ROLE RESPONSIBILITIES :- Deliver technology and products within the roadmap on schedule and with the highest quality.- Provide advice, guidance, and direction to carry out plans and procedures, ensuring schedule attainment, product development, process adherence, and performance.- Provide last tier support for operations and support teams, develop root cause analysis and preventative analysis.- Provide technical support with expert knowledge and act as an escalation point for the Client Support Services Team.- Facilitate support for anything related to End User Computing environment, focusing on our Endpoint Security Protection, and application management.- Partner with the Engineering teams to develop solutions.- Manage Azure Virtual Desktop (AVD) environment including Creating Images, deploy VMs, and monitor VM performance.- Develop automated solutions for deploying software packages, application patches/updates and workstation images.- Engineer and support multiple Windows desktop images.- Manage the entire lifecycle of our global standard desktop and laptop models.- Maintain desktop images and modify SCCM task sequences as needed.- Monitor and address alerts from desktops using CyberArk.- Manage and support PXE environment - 1E products.- Provide level 3 support for escalated end user issues.- Manage Microsoft and 3rd party patch deployments.- Package, test, and deploy new applications, as needed.- Collaborate with the team within objectives for the End User Computing environment.- Maintain and expand existing Knowledge Base.- Create new and maintain existing support documents to Maintain high standards in quality in the delivery of End User Computing services.TECHNICAL QUALIFICATIONS :- Possess desktop support experience in an enterprise environment.- Proven experience with Windows 7/10, Active Directory Structure, and Managing Group Policies.- Experience developing and testing software packages using Install shield, or equivalent.- Skills managing a CDI environment (Azure Virtual Desktop preferred).- Expert level experience within SCCM administration, Patch Management, Imaging, Scripting, MSI, Packaging & Automation.- Expert level experience within End Point Protection Engineering.- Experience managing desktop environment using Microsoft Intune.- 5 years' experience with administering and deploying software using SCCM in a global environment,developing and maintaining workstation images using SCCM.- Expert level proficiency in patch management including bios and firmware updates, service pack upgrades, and application-based updates.- Basic Database Administration experience, particularly in SQL Server.GENERAL QUALIFICATIONS :- Proficient communication skills, both written and verbal.- Possess sound organization skills.- Candidate is motivated to learn and grow professionally.- 5 years' experience as a system engineer.EDUCATION REQUIREMENTS :- Bachelor's degree from an accredited college or university. (ref:hirist.tech)

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