Impact Guru

3 weeks ago


Mumbai, India Impact Guru Technology Ventures Pvt Ltd Full time

Hiring Candidates for Contact Center Lead (Outbound Process) with ImpactGuru.Com for Mumbai (Andheri) Location

Position : Contact Center Lead

Job Location : Mumbai ( Andheri )

Industry : Insurance, Life Insurance, Health Insurance

Experience :

- Must have min 10 years of experience in Outbound Contact Centre Management

- Prior experience in handling a Tele-Sales team & in insurance or Health industry

Job Responsibilities:

- Drive and manage the telesales function

- Will be responsible for managing the team and handling Outbound calls..

- Follow up on the leads and convert them to sales and closely track for closure of deals

- Plan and discuss revenue & and sales strategies.

- Manage the day-to-day performance of the Tele Calling unit to deliver a best-in-class

service, meeting or exceeding all KPIs and within budget.

- Must come from an Insurance background, health would be preferred, should have handled 100 +FTE

Professional Experiences :

- Minimum of 10-year experience

- Prior experience in handling a telesales team & in insurance or Health industry

- Experience with telemarketing, advanced managerial skills, and the ability to multitask.

- Excellent understanding of technology, software applications, and phone

- Able to provide strong guidance and assistance to the team

- Strong experience of Excel

Functional & Behavioral Competencies:

- Strong analytical and problem-solving skills.

- Multiple stakeholder management

- Growth and aggressive delivery, targets-oriented mind

(ref:iimjobs.com)

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