Call Center Manager

3 weeks ago

Lucknow, Uttar Pradesh, India Ascenturi Full time

Job Title: Remote Appointment Setter

Company: Ascenturi (formerly Sales Match)

Location: Remote – Work from Home

Schedule: Full-time, U.S. Time Zones

Type: Permanent

Job Summary:

Ascenturi (formerly Sales Match), a rapidly growing recruitment and staffing company, is building a brand-new virtual call center division. With over 50 remote team members globally and plans to scale this new department to 40+ people in the next 3 months, we're looking for a Remote Call Center Manager to lead, coach, and grow our appointment setting team.

This is a unique opportunity to step into a leadership role early, work with U.S.-based sales and training leaders, and help shape the systems and team culture from the ground up.

What You'll Do:

  • Oversee and support a team of outbound call center agents and appointment setters.
  • Monitor daily call activity, booking rates, and team KPIs via our CRM and call tools.
  • Provide coaching, feedback, and performance improvement support.
  • Help design and optimize scripts, call flows, and onboarding materials.
  • Collaborate with leadership to scale the department quickly and efficiently.
  • Conduct regular team meetings, 1-on-1s, and quality checks.

Requirements:

  • 1+ year experience managing a call center, BPO, or outbound team.
  • Excellent leadership and communication skills in English.
  • Deep understanding of outbound calling, appointment setting, or telesales.
  • Ability to coach teams remotely and drive consistent results.
  • Tech-savvy with CRM or dialer experience.
  • High level of accountability, ownership, and structure.

Why Join Us:

  • 100% remote role – manage from anywhere.
  • Work with U.S.-based executives and sales trainers.
  • Play a key role in a high-growth startup environment.
  • Help shape a call center culture from day one.
  • Long-term leadership path in a growing company.

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