Network Operations Lead

1 month ago

Hyderabad, India Way to Success IT Services Private Limited Full time

The ideal candidate must have CCNP / CCIE or equivalent experience. We are looking for a solid network engineer/leader who can design, manage, and optimize the global infrastructure.

Here are some details:

Job Scope:

The successful candidate will provide :

- Senior technical leadership and expertise across LAN, WLAN, SD-WAN, Cloud infrastructure, Unified Communications, and VPN operating environments supporting cloud data centers and approximately 140 global offices as well as a mobile workforce

- Manage service providers across different countries to support a global network infrastructure

- The successful candidate will have responsibility and accountability across several key areas, including:

- Operations planning, strategy & continuous improvement efforts

- Network tools selection, operations, and administration

- Establish best-practice methodologies based on metrics-based KPIs for incident/change/problem management in a global, 24x7, high-availability, critical production environment

- Support application performance over a global network utilizing the public internet as the primary backbone.

- Drive the development of innovative network operations processes and tools from concept to delivery

- Provide project leadership for network technology deployments for LAN, SD-WAN, and wireless networks to manage demands from projects and technology upgrades, including recommendations for vendor tools/solutions and global alignment of networks.

- Oversee network operations projects, including budgeting, planning, implementation, maintenance, administration, staffing, and logistics for an international organization.

- Strong understanding of budgets and financials and measuring business value with the ability to manage projects to budgets

- Manage oversight of complex network operations processes based on a combination of vendors, custom solutions, and internal resources.

- Support the adoption of new technologies and tools and recommend capability improvements to network and security operations.

- Analyze networks from a cost, capacity, and forecast perspective and evaluate new network operations technologies and applications.

- Develop strategic roadmaps to ensure network operations goals are met.

- Work closely with other departments to proactively ensure network operations capabilities are capable of handling emerging and future business requirements.

- Ensure service-level targets are met and address all service-level complaints.

- Ensure network operations are conducted according to corporate standards and in compliance with external standards as defined in company objectives

- Network operations incident management, change management, and problem management, as well as network security function

- Provide subject matter expertise in interactions with partners and customers, program manage collaboration projects externally and internally.

- Responsible for efficient management of technology portfolio, including hardware, SD-WAN circuits, and contracts, contract services

Required Experience:

- Seven (7) years of advanced level experience working with networking hardware and software including network design and implementation.

- Five (5) years supervision and management experience of a technical network management team of at least 15 technicians.

- Demonstrated knowledge of network service delivery to include availability, reliability, security, administration and management, capacity planning, life-cycle management, roadmap, inventories, etc.

- Experience in managing technical projects through a project management process and relevant tools to ensure on-time, on-scope, and on-budget delivery of project deliverables.

- Demonstrated knowledge and experience in managing a complex budget through the planning, budgeting, and operations for multiple budgets within the unit.

Additional Qualifications :

- CCNP, CCIE, or related industry certifications.

- Expert-level knowledge in routers, switches, firewalls, and VPNs.

- Experience in supporting Zscaler Private Access and Zscaler Digital Experience

- Experience in supporting cloud-based network infrastructure, including Azure.

- Experience in supporting or delivering technology services for a global organization

(ref:hirist.tech)

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