Technical Voice Process Consultant

4 weeks ago

Anand, India HGS Full time

JOB DESCRIPTONPosition SummaryTechnical support executives are responsible for handling calls from new and existing customers from the US regarding a variety of broadband/OS-related queries. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide technical support, and offer information, as needed, to keep customers satisfied and retain business.Roles and ResponsibilitiesAnswers inquiries by clarifying desired information; researching, locating, and providing informationDetermines requirements by working with customersResolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.Fulfils requests by clarifying desired information; completing transactions; forwarding requests.Education & ExperienceUnder Graduates/Graduates FresherDesired Skills and AbilitiesExcellent Communication SkillsBasic Telephone EtiquettesMS OfficeBasic System Navigation SkillsCustomer Focus and Being AttentiveTroubleshootingGood reasoning and analytical skillsActive listening skillsAbility to comprehend customer requirements well.Good understanding of ISP.CriteriaWilling to work in Rotational shifts5 days’ work/2 rotational weekly offsTransport facility providedDesired qualifications: 10+2 or 10+3 or 10+2+4Desired years of experience: Fresher Ready to Join ImmediatelyPosition: Trainee Process Consultant (Technical Support)Willing to work in rotational shifts 5 Days working, 2 Days split off weekly2-way transportation Desired Skills and Abilities:Good communicationGood Analytical SkillsWork Location: Gold Hill Square, 6th floor, Hosur main road, Bommanahalli, Bangalore – 560 076 and any other work locations of HGS India as applicable

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