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1 day ago
1. Project OverviewClient is seeking qualified suppliers to provide offshore or nearshore IT outsourcing staffing support for IBM Cloud Pak for Data (CP4D) and related components such as:Information Governance Catalog (IGC)Knowledge Catalog (IKC)Manta metadata toolsThe objective is to transition existing onshore FTE responsibilities to lower-cost locations (India, LATAM) while maintaining high-quality operational support.The engagement will span 30 months starting January 2026, following the completion of contracting by December 2025.Suppliers will be responsible for L1/L2/L3 support, patching, upgrades, compliance, performance optimization, and coordination with client and IBM teams. Expertise in Azure, OpenShift, Kubernetes, and ITIL is required.2. Project Scope & Key ResponsibilitiesProvide 24x7 L1/L2/L3 operational support for IBM CP4D and related components (IGC, IKC, Manta).Maintain and monitor OpenShift clusters running CP4D workloads in Azure (ARO).Manage patching, upgrades, backup/restoration, and change coordination.Troubleshoot metadata management, data lineage, and integration issues.Collaborate with Client, IBM, and application teams on case management and escalations.Develop and maintain SOPs, runbooks, and automation for routine activities.Ensure security, compliance, and platform availability.3. Required Skills & ExperienceHands-on experience with IBM Cloud Pak for Data (CP4D), especially IGC and Manta.Expertise in Kubernetes, OpenShift, and Azure (ARO) environments.Familiarity with ITIL processes (incident, change, problem management).Strong troubleshooting and communication skills.Experience supporting enterprise-grade data governance and metadata platforms.
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