CyberArk L4 Engineer

L4 technical experts resolve issues that are typically difficult or subtle. L4 engineers

participate in management, prioritization, major design and enhancements, major incident

activities, problem management, stability analysis, on-call support, etc.

These support leaders have specific, deep understanding and expertise in one or two

technology platforms (for example, CyberArk, IAM process, Network, Firewall, Windows/Unix

Admin etc.).

L4 engineers are proactive in nature, identifying problems in advance and looking for

continuous service improvement opportunities. Must have prior experience with CyberArk

configurations and major enhancement / development with problem solving skills. L4 engineers generally have 10 or more years of relevant experience.

Duties and responsibilities

1. Independent contributor for new demand

2. Providing solution for customer requirements

3. Capable to handle & troubleshoot priority incidents

4. Patching and handling changes

5. Creating KB's and Technical documentation

6. Log Analysis on GPAM component servers

7. Open CyberArk Tickets

8. Setting up different (test) systems

9. Open / prolong Firewall Changes

10. 24/7 On-call Support

11. Co-ordination with Engineering Team/ process owners etc.

Qualification, Experience, Technical and Functional Skills

Must Have:

 BE in Computer Science or equal.

 Business Analyst responsibilities

 Unix and Windows Administration

 Knowledge in networking/CCNA certification

Good to Have:

 Handle general updates and configuration changes/requests

 CyberArk Defender, Sentry - Certification

 DevOps experience – having experience with Dynatrace/Docker/Puppet/Ansible/GIT tools

 PowerShell Scripting knowledge

Key Competencies

 CyberArk PAM and AAM

 IAM, AD

 Networking, LB concepts