IT Manager

4 weeks ago

Mumbai, India r3 Consultant Full time

IT Manager (Zoho Ecosystem & Software Development Focus)Department : IT & SystemsLocation : Nariman PointReports To : Director / HODRole Overview :We are looking for an IT Manager with a primary focus on Software Development and the Zoho Ecosystem (80% KRA), while also ensuring IT infrastructure, assets, and networking operations (20% KRA) are efficiently managed. The role requires a strong technical background in Zoho applications, custom development, and automation, coupled with the ability to maintain a secure and reliable IT environment.Key Responsibilities Development & Zoho Ecosystem (80% KRA) :- Oversee end-to-end software/application development projects using Zoho Creator and other development tools.- Customize, automate, and integrate Zoho CRM, Zoho Books, Zoho Flow, and other Zoho apps with business processes.- Define and implement SDLC best practices, ensuring structured design, development, and deployment.- Manage a team of developers or external vendors to deliver scalable and secure solutions.- Ensure proper code documentation, version control, and repository management (e.g., Git).- Perform testing, debugging, and quality assurance before deployment.- Collaborate with business teams to gather requirements, design workflows, and implement process automation.- Maintain and enhance API integrations between Zoho apps and third-party platforms.- Ensure data security, compliance, and role-based access across Zoho systems.- Continuously explore and implement new Zoho features to improve operational efficiency.- Conduct end-user training and adoption programs for new Zoho solutions.- Monitor and optimize application performance, scalability, and user experience.IT Infrastructure, Assets & Networking (20% KRA) :- Manage company IT assets (laptops, desktops, servers, mobiles, peripherals, etc.).- Maintain and regularly update the IT asset inventory.- Oversee secure company networks (LAN, WAN, Wi-Fi, VPN) and monitor bandwidth usage.- Ensure data backup, disaster recovery, and business continuity are in place.- Implement and enforce cybersecurity protocols (firewalls, antivirus, access control).- Manage IT vendors, warranties, and licensing renewals.- Provide IT helpdesk and user support for hardware/software issues.- Document IT infrastructure, processes, and SOPs for future reference.Key Skills & Competencies :- Strong expertise in Zoho applications (Creator, CRM, Books, Flow, etc.).- Proven track record in software/application development and automation.- Knowledge of Deluge scripting, API integration, and custom functions.- Experience in managing SDLC and software teams.Solid understanding of IT infrastructure, networking, and cybersecurity basics.Strong problem-solving, leadership, and cross-functional collaboration skills.Qualifications :- Bachelors/Masters in Computer Science, IT, or related field.- 5- 8 years of IT experience with at least 3+ years in Zoho development & administration.- Hands-on experience in custom app development, workflow automation, and integrations.- Certifications : Zoho Creator Certified Developer (preferred) (ref:hirist.tech)

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