Senior Technical Writer

Company Overview :

Momentive Software (formerly Community Brands) leads the industry in delivering cloud-based business operations software and payment solutions.

Our mission is to accelerate the growth and impact of associations, nonprofits, and social good organizations by enhancing membership engagement, streamlining operations, and driving revenue.

Our portfolio also includes industry-leading accounting, fundraising, association management, learning management, events and careers solutions designed to automate business processes and track mission progress for greater community impact.

Position Summary:

We are seeking a Sr Technical Writer to play a key role in developing product documentation and customer enablement content.

As a Sr Tech Writer, you will be responsible for creating, managing, and delivering high-quality internal and customer-facing documentation that supports overall product adoption and go-to-market (GTM) launches.

This role collaborates cross-functionally with product management, engineering, marketing, sales, and customer success teams to produce a variety of customer-facing and internal documents that enhance product adoption, reduce support requests, and ensure stakeholder alignment.

Key Responsibilities:

- Create content (i.e., online help, release notes, product guides, API documentation, how-to articles, FAQs, knowledge base content and in-app help) to support new and existing product features.

- Tailor content for various audiences as needed (i.e., end users, system admin, developers, API consumers, and internal stakeholders).

- Maintain content updates in response to product changes, customer feedback, and internal requests.

- Work with product managers, engineers, UI/UX designers, and customer support to gather source information, translate complex concepts, and validate documentation.

- Attend product demos, sprint planning, and stand-ups to stay informed on product changes.

- Participate in release readiness and go-to-market planning, to ensure timely delivery of content.

- Ensure consistency in voice, style, and terminology across product documentation.

- Develop documentation standards, templates, and governance processes for junior team members.

- Identify opportunities to automate or streamline content creation (e.g., single sourcing, content reuse strategies).

- Contribute to UI/UX content strategy (tooltips, in-app help) where applicable.

- Leverage analytics and customer feedback to improve content 3+ years of experience in technical writing for B2B SaaS or enterprise software.

- Experience working directly with cross-functional teams including engineering, product management, and support.

- Proficiency with writing and content management tools (i.e., MadCap Flare, Adobe FrameMaker, Confluence, Git, Markdown, Oxygen XML).

- Basic knowledge of APIs, SQL, version control systems, and software development workflows.

- Comfortable navigating software environments and testing features.

Ideal Candidate Attributes:

- Strong written communication skills with attention to clarity, structure, and tone.

- Ability to absorb complex concepts and distill them for technical and non-technical users.

- High attention to detail and a commitment to quality in both writing and process.

- Effective collaborator who thrives in cross-functional teams.

- Self-starter who manages deadlines and shifting priorities well.

- Exposure to Salesforce Platform is preferred but not required.

- Experience supporting product or feature launches in an agile environment is a plus.

- Experience with REST APIs and ability to write API documentation using tools like Swagger or Postman.

- Basic understanding of HTML/CSS.

About Us:

Momentive Software amplifies the impact of over 30,000 purpose-driven organizations in over 30 countries.

Missiondriven organizations and associations rely on the companys cloud-based software and services to solve their most critical challenges : engage the people they serve, simplify operations, and grow revenue.

Built with reliability at the core and strategically focused on events, careers, fundraising, financials, and operations, our solutions suite is bound by a common purpose to serve the organizations that make our communities a better place to live.

Why Work Here?

At Momentive Software, were a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference.

We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change.

If youre looking for a place where your work matters and your ideas are valued, youll find it here :

- Planned Paid Time Off

- Purpose-Driven Culture

- Work-Life Balance

- Passionate About Community Involvement

- Company Paid Parental Leave

- Group Mediclaim Policy

- Gratuity as Per Payment of Gratuity Act

- Earned Leave and Casual Leave in Each Calendar Year

- Company Holidays as Per Policy