About Varahe Analytics :

Varahe Analytics is one of India's premier integrated political consulting firms specializing in building data-driven 360-degree election campaigns. We help our clients with strategic advice and implementation, combining data-backed insights and in-depth ground intelligence into a holistic electoral campaign.

We are passionate about our democracy and the politics that shape our world. We draw on some of the sharpest minds from distinguished institutions and diverse professional backgrounds to help us achieve our goal of building electoral strategies that spark conversations, effect change, and help shape electoral and legislative ecosystems in our country.

About the Team :

As a part of the IT Team, you will have a chance to ideate, execute, monitor and optimize online and offline campaigns for the client at the hyper-local, constituency, district, division and state levels. As a part of the process, you will also have the opportunity to participate in party-facing and vendor-facing interactions in order to drive project execution.

What Would This Role and Software Troubleshooting :

- Respond to and resolve technical issues users report through various channels (phone, email, chat).

- Diagnose and troubleshoot hardware and software problems.

- Install, configure, and update OS software and applications.

- Provide remote assistance to users for technical issues and utilise remote desktop tools to troubleshoot and resolve problems.

- Manage and troubleshoot network devices, ensuring smooth connectivity.

- Administer firewall settings to enhance network and Reporting :

- Maintain detailed records of hardware and software interventions using Google Docs and Sheets.

- Generate reports on recurring issues, resolutions, and preventive measures.

End-User Support :

- Offer timely and effective support to end-users, addressing their IT-related concerns with login issues, password resets, and account management.

- Educate users on primary computer usage and best practices on IT policies and procedures.

Vendor Coordination :

- Liaise with vendors for hardware and software procurement and support.

- Manage relationships with external service providers for network and API-related services.

API Utilisation :

- Leverage knowledge of using platform APIs to integrate and streamline IT processes.

- Develop and implement solutions that enhance efficiency through API Skills :

- Willingness to travel extensively and work long hours

- Collaborate with other IT professionals for complex problem-solving

- Analytical thinking to identify and solve issues.

- Familiarity with operating systems (Windows, macOS).

Good to Have Skills :