
Helpshift - Product Manager II
6 hours ago
About the role:
Domain Understanding:
5-7 years of experience as product manager in B2B tech space for commercially successful B2B products.
- Demonstrated deep knowledge of customer service and help desk processes and methods.
- Product management experience with software is a must.
Product Management Excellence:
- Managed products for BU/company through the $25-$100M ARR phase.
- Proven ability to design, develop, and ship B2B SaaS using agile methodologies.
Market Listening and Knowing the Customer:
- 3-4 years of experience partnering closely with UX research teams, customer advisory groups, customer success, and sales teams driving roadmap to achieve adoption, retention, renewal, and new logo sales objectives.
- Great communicator who can hold his/her own with executive customers and audiences, while influencing and connecting with user-level technical audiences.
Problem Solving:
- Highly data-driven and demonstrated intellectual horse-power, creativity, analytical, curious, technical depth, and user-centered design thinking.
- Focused and disciplined: strong ability to prioritize, organize thoughts and organize the work in a structured and consumable way, strong goal-orientation, selective and doesnt get easily distracted.
- Data-driven yet biased to action: knows where to find and how to use data to inform decision making.
- Can make decisions with imperfect/missing information, but takes calculated risks based on information he/she does possess.
- Understands the importance of speed and doesnt get bogged down by ambiguity or analysis paralysis.
Mandatory Experience:
- Must have work experience as a PM/PM-II for products from at least 1 of the following areas:.
- i)API & Integration.
- ii)Gaming Consoles.
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