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Senior Technical Writer

4 months ago

Pune, India North Star HR Consultancy Full time

Job Title : Senior Technical Writer.

Job Location : Baner, Pune, Maharashtra.

About Our Client :

Our client is a venture-funded startup headquartered in San Francisco.

- Their AI-Powered marketing platform empowers cutting edge B2C brands to drive 1:1 marketing on every channel.

- Marketers are in full control of automating various forms of personalized messaging across every engagement channel.

- Our client is recognized by Gartner as a "Cool Vendor for AI in Marketing".

- As part of the Product documentation team, you will be responsible for the user documentation as well as the API documentation.

- Technical writing here is a fun and challenging role where the primary requirement is to break down complex topics into simple, consumable articles that:.

- Ease the use of our product.

- Ease integration of our platform with partnering platforms.

- Educate the readers about our world class, industry leading platform features.

- Improve the overall user experience of our product.

Responsibilities :

- Maintain a roadmap of documentation and cross functional initiatives to improve documentation and the user experience of accessing the product knowledge base.

- Define and measure success metrics using analytics tools like Google Analytics.

- Work on help documentation for the industry leading SmartHub CDP features aimed at marketers.

- Work on documentation aimed at developers.

- Timely publish documentation that is aligned with frequent product releases.

- Work with software engineering, product management, implementation, customer success, and product marketing teams to produce the best help content for clients.

- Create multimedia content to enhance the documentation (such as images, videos, GIFs, quizzes etc.).

- Own and maintain the documentation portals (help hub, hosted on Zendesk, and developer portal, hosted on readme).

- Tweak the UI of the help hub to keep the portal's user experience up-to-date.

- Set up sample Android and iOS app's source code on Android Studio and Xcode, and try to integrate our SDKs with those to better understand how the SDKs work.

Requirements :

Must Have :

- 5+ years of experience of writing help content for technical and non-technical audiences.

- Longer experience will be a definite plus.

- Excellent communication skills.

- Experience with producing multimedia help content.

- Curiosity towards unfamiliar topics.

- Openness towards casual and informal writing styles with a focus on consistency.

- Strong sense of ownership and readiness to collaborate and work with others.

- Knowledge of documenting code.

- Ability to search for resources online, use generative AI tools and use HTML/CSS/JavaScript if needed.

- Experience with writing help content for enterprise SaaS products is a plus.

- Experience with API documentation is a plus.

- We use Swagger/Open API specification to document our APIs.

- Openness to learning new things.

- Self initiated and ability to lead projects with minimal supervision.

Good to Have :

- Experience with SDK documentation is a plus.

- Experience with Markdown is a plus.

- Having a good design sense is a plus.

- Experience with analytics tools for measuring KPIs is a plus.

- University degree in the field of Computer Science or related fields preferred.

(ref:hirist.tech)