Easyship - Product Manager - Fraud

5 days ago

Bengaluru, India Easy Full time

is a shipping technology platform connecting sellers and marketplaces to couriers and powering customised, end-to-end logistics solutions. We're seeking an experienced Product Manager with strong fraud prevention exposure, ideally with exposure to transactional or high-volume business models, to own initiatives across checkout, account creation, and post-purchase flows. You'll define problem statements and solutions, align with our product vision, and coordinate with design/engineering to ship features that reduce fraud loss, prevent product abuse, and build trust, ultimately driving confidence and profitability for our Own the roadmap for Account Management, covering authentication, login security (MFA, reCAPTCHA, OAuth2 enterprise login), authorisation (roles, subscriptions, limits), security, fraud prevention, and KYC/KYB.- Own subscription management, including tiering, entitlements, usage limits, feature access, and upgrade/downgrade flows to ensure seamless user experience and revenue accuracy.- Drive partnerships and enterprise logins, integrating with identity providers (SSO, SAML, OAuth2) and platform ecosystems to enable secure, scalable access for business customers.- Define and prioritise initiatives to balance user experience, conversion, fraud risk, and compliance needs.- Deep-dive into user journeys (onboarding, login, account recovery, subscription upgrades, white labelling, Grey labelling) to reduce friction while ensuring strong protection against fraud and abuse.- Shape and execute the roadmap across payment security (checkout, optimising the fraud rules, 3-D Secure/SCA).- Prioritise using ROI frameworks; balance conversion, fraud loss, and operational cost to maximise business impact, being responsible for the entire P& L (profit and loss) of the Fraud and Security team.- Lead delivery from discovery release post-release, setting clear success metrics such as fraud rate, chargeback ratio, dispute win rate, false-positive rate, manual review time, and related support tickets.- Partner with the engineering, data, finance, risk ops, support, and logistics teams to deliver resilient, compliant flows.- Stay current on market/PSP capabilities, risk signals, SCA/PCI/AML trends, and competitor tactics; convert insights into backlog items and 4+ years in Product Management with hands-on ownership of fraud prevention for transactional or high-volume products.- Strong grasp of fraud fundamentals: account takeovers, synthetic/friendly fraud, triangulation, chargebacks and disputes, device/behavioural signals, rules, ML models, and evidence workflows.- Deep understanding of authentication and authorisation fundamentals: MFA, SSO, OAuth2 enterprise identity integrations, role-based access control.- Data-first operator comfortable with funnels, experimentation, KPIs, and trade-off modelling (conversion vs fraud loss vs ops cost).- Proven prioritisation and crisp problem framing; able to influence across distributed global teams.- Excellent written and verbal communication; highly organised, resourceful, entrepreneurial.- Any experience in the following is a plus: PCI compliance, KYC/KYB workflows.Kindly Note:- Office culture: 5-day office in MG Road.- Office Hours: UK Hours (11:30 am - 8:30 pm). (ref:iimjobs.com)

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