Customer Support Associate | BU: Working Professional
4 weeks ago
Designation- Customer / Student Support AssociateBU- Working ProfessionalLocation- Mumbai (Andheri-Marol)Salary- 4.5 LPAShift Details- Mon - Fri (Work From Office) & Sat (Work From Home)About the RoleWe are looking for a proactive and learner-centric L1 Student Support Associate to join our Student Success team. In this role, you will handle queries from learners via our ticketing system (Freshdesk) and live chat, ensuring timely resolution, consistent communication, and a high level of satisfaction throughout the learner journey.Key Responsibilities● Handle incoming learner queries via Freshdesk (tickets) and live chat platforms● Ensure timely resolution of issues while meeting SLA, CSAT, and quality benchmarks● Maintain professionalism and clarity in all learner communications● Collaborate with internal teams for issue resolution and escalations● Accurately log and track interactions in the CRM system● Deliver a seamless and positive learner experience across every interaction● Work in rotational shifts, including weekends and public holidays, as requiredRequired Skill Set● Excellent written and verbal communication skills● Strong problem-solving and interpersonal abilities● Time management skills with the ability to multitask under pressure● Familiarity with Freshdesk or other ticketing tools (preferred)● Proficiency in MS Office or Google Workspace tools
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New Delhi, India upGrad Full timeDesignation- Associate – Performance MarketingBU- Working ProfessionalLocation- Mumbai (Andheri-Marol)Salary- 8 LPA - 12 LPAShift Details- Mon - Fri (Work From Office)Role SummaryWe’re seeking a smart and driven Associate – Performance Marketing with 2–5 years of hands-on experience in B2C lead generation. The ideal candidate should possess strong...
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Customer Support Associate
4 days ago
New Delhi, India Pilgrim Full timeAbout the Role The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the...
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Customer Support Associate
2 days ago
New Delhi, India Pilgrim Full timeAbout the RoleThe Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the...
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Customer Support Specialist
4 days ago
Delhi, India Customer Support Full time1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 200 2. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...
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Customer Support Specialist
4 days ago
Delhi, India Customer Support Full time1. Job Role & RequirementsPosition: International Voice ProcessWork Mode: Work from OfficeLocation: Hyderabad (Working location: DLF | Interview location: Hitech City)Vacancies: 2002. Candidate ProfileExperience: Minimum 1 year in international voice processEducation: Graduate (mandatory)Communication: Excellent C1 level English3. Compensation &...
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International Sales | BU: Working Professional
2 weeks ago
New Delhi, India upGrad International Full timeDesignation:Admissions Counsellor – International SalesBU:Working Professional Location:Marol Naka, Mumbai (Work from Office) Salary Range:₹7 – 13 LPA Working Days:6 days a week (Certain Saturdays may be given as week off, based on business feasibility) Shift Timings: NA / US Region: 8 PM - 5 AM Please note: The above timings are subject to change...
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International Sales | BU: Working Professional
2 weeks ago
New Delhi, India upGrad International Full timeDesignation:Admissions Counsellor – International Sales BU:Working Professional Location:Marol Naka, Mumbai (Work from Office) Salary Range:₹7 – 13 LPA Working Days:6 days a week (Certain Saturdays may be given as week off, based on business feasibility) Shift Timings: NA / US Region: 8 PM - 5 AM Please note: The above timings are subject to change...
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Customer Support Associate
2 days ago
New Delhi, India WATI.io Full timeWATI is an early-stage, venture-backed SaaS platform that is defining how companies communicate with their customers. Through our customer engagement software, built on top of WhatsApp’s Business API, businesses can easily engage with their customers in-real time - at scale! We are hiring for a **Customer Support Associate** to assist our customers solve...
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International Sales | BU: Working Professional
2 weeks ago
New Delhi, India upGrad International Full timeDesignation: Admissions Counsellor – International SalesBU: Working ProfessionalLocation: Marol Naka, Mumbai (Work from Office)Salary Range: ₹7 – 13 LPAWorking Days: 6 days a week (Certain Saturdays may be given as week off, based on business feasibility)Shift Timings:- NA / US Region: 8 PM - 5 AM - Please note: The above timings are subject to change...
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Operations Manager-EV Bus
4 weeks ago
New Delhi, India Turno Full timeJob Summary: We're seeking an experiencedOperations Managerto oversee the setup and management of EV bus service centers. The successful candidate will work closely with cross-functional teams, RTOs, and electric bus OEMs to ensure seamless operational activities.Key Responsibilities: 1. Service Center Setup: - Collaborate with the EV bus service team to...
