Customer Success Champions || HCLTech
1 day ago
Job Description – Customer Success Champions Location:Hyderabad Shift:USShifttimingsJob Summary We are seekingCustomer Success Championsto support our Partner Support Operations. This role acts as the first line of BPO technical and operational support, ensuring smooth functioning of the project, quick issue resolution, and enhanced productivity, service quality, and customer satisfaction. You will serve as thebridge between agents and Customer Success Enablers (L2 teams) , providing instant troubleshooting, coordinating fixes, and promoting self-help practices.Key Responsibilities Act as the first point of contact for POC agents to identify and resolve technical issues. Provide instant technical troubleshooting (desktop/thin client, session re-initiation, clearing resources). Escalate unresolved issues to L2 teams with complete details and artifacts. Coordinate with onshore/offshore business & technical teams for issue resolution. Share daily/weekly reports on issues raised, resolved, and pending. Verify and confirm resolution efficacy onsite before ticket closure. Contribute to decision trees, SOPs, and self-help guides for recurring issues. Communicate updates on system releases, maintenance, and fixes to PSO. Collaborate with CS Champions across centers to replicate best practices. Maintain professional communication via calls, emails, and reports.Experience & Skills Minimum Requirements 5+ years of experience in a Telecom process (preferably US). Excellent English communication skills (email, phone, presentations). Strong knowledge of Telecom Contact Centre tools (IVR, Soft Phones, CRM, Chat, Email platforms). Experience in individual contributor roles handling multiple stakeholders. Proficiency in creating reports, SOPs, and process documents. Willingness to work in rotational shifts (including US hours).Preferred Skills Prior experience in Wireless & Wireline Customer Care or Technical Support. Exposure to Live Engage, Cisco Jabber, Citrix. Knowledge of BI tools (Tableau, PowerBI). Familiarity with monitoring tools for servers. Experience in process & quality management. Hands-on with G-Suite (Sheets, Slides, Gmail, Slack). Prior Team Lead/Assistant Manager experience in US Telecom processes.Education Minimum:Bachelor’s degree (any discipline) Preferred:Master’s degree
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New Delhi, India HCLTech Full timeHCLTECH MEGA WALKIN DRIVE FOR FRESHERS ON 7-Oct-25 to 8-Oct-25Walkin Drive Location:No 33, Block 2,ETA3, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur , Chennai, Tamil Nadu, 600130Date: 7-Oct-25 to 8-Oct-25Timing - 10.30 AM to 2.30 PMExperience Required:FRESHERS (Arts & Science)Qualifications which are not eligible to apply are: (BTECH, MCA, MSC, MTECH,...
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Mega Walk-in HCLTech Banking
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New Delhi, India HCLTech Full timeMega Walk-in HCLTech Banking & Finance 26th and 27th September 2025HCL Walk-In Drive – International Voice Process in Banking Sector. Date:26th and 27th September 2025 Time:11:00 AM – 3:00 PM Location:HCL Technologies-AMB 6, South Phase, Ambattur Industrial Estate, 8, Madras ,Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu 600076 Contact HR- Sanjay,...
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New Delhi, India HCLTech Full timeThis is a remote opportunity.We are seeking self-driven, highly motivated, and customer-obsessed team members to enhance the Cloud Architecture & Advisory team.The candidate will act as a primary point of contact for the customer on technical topics and will work closely with SAP internal teams during the sales cycle. They will perform as a trusted advisor...
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Transition Manager
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New Delhi, India HCLTech Full timeJD-Transition ManagerRole:TMO Analyst/ Transition Manager Location:Noida/Bengaluru/Chennai Experience:Overall10years+ and minimum 5 year in TransitionsJob Description : HCLTech’ Digital Business Services is looking for experienced Transition Management Office Person for its Transition Centre of Excellence (CoE). The Transition CoE is a global team of high...
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New Delhi, India HCLTech Full timeHCLTech Mega Walk-In Drive – OTC Collections | 3-7 Yrs Exp | ChennaiWe are hiring experienced professionals for the role of atOTC Collections HCLTechInterview Location: HCL Technologies Ltd, Tower 4 No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai - 600119️Interview Date:7th Oct 2025 ⏰Interview Time:10:00...
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Customer Service Representative
1 day ago
New Delhi, India HCLTech Full timeHCLTECH- Walk in Drive Interview on 26_September_ Freshers_ Voice ProcessWalkin Drive Location:No 33, Block 1, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur , Chennai, Tamil Nadu, 600130 Date:26 September 2025Timing - 11AM to 2.30 PMWork Location:Chennai (5 Days Work From Office)Experience Required:FRESHERS (Arts & Science)Education:Bachelor's Degree...
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New Delhi, India HCLTech Full timeHCLTech Mega Walk-In Drive – OTC Account Activation & Setup | 3-7 Yrs Exp | ChennaiWe are hiring experienced professionals for the role of atOTC Account Activation & Setup HCLTechInterview Location: HCL Technologies Ltd, Tower 4 No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai - 600119️Interview Date:18th to...
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New Delhi, India HCLTech Full timeHCLTech Mega Walk-In Drive – OTC Collections | 3-11 Yrs Exp | ChennaiWe are hiring experienced professionals for the role of atOTC Collections HCLTechInterview Location: HCL Technologies Ltd, No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai - 600119️Interview Date:9th to 11 th Sept 2025 ⏰Interview...
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Capability Marketing Lead
1 day ago
New Delhi, India HCLTech Full timeRole Overview:The Marketing Lead for a leading business unit in IT Infrastructure services plays a crucial leadership role in shaping and executing HCLTech's marketing strategy for the division. This position is essential for amplifying brand influence and ensuring alignment across various marketing initiatives.In this role, you will spearhead developing and...
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Senior Analyst
1 day ago
New Delhi, India HCLTech Full timeHCLTech www.hcltech.com Chennai, TN, India/ Full-Time.Work Location : Chennai, Sholinganallur Shift:USWe are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force...
