Collections Specialist

3 weeks ago

New Delhi, India HCLTech Full time

Ready to take the next step in your career? Send your resume to:✉️ shine.albert@hcltech.comJoin HCL Technologies – OTC Collections Specialist (Onsite, Chennai)Are you a results-driven professional with a passion for collections and stakeholder management? HCL Technologies is hiring OTC Collections Specialists to join our dynamic team and drive financial excellenceRole Snapshot- Position: OTC Collections Specialist - Location: Onsite – Chennai - Shift: IST 6–7 PM to 4–5 AM - Experience: 2–3 years in OTC Collections - Notice Period: Immediate Joiners or up to 30 daysWhat You’ll Be Doing- Own and manage customer portfolios to ensure timely collections - Analyze aging reports and focus on high-risk accounts - Resolve disputes by collaborating with cross-functional teams - Negotiate payment plans and monitor credit limits - Create and present weekly performance dashboards - Lead escalations and drive root cause analysis - Reduce DSO and bad debt through proactive strategies - Mentor junior analysts and support system/process enhancements - Provide insights for audits and leadership reviewsWhat We’re Looking ForMust-Have Skills:- Strong analytical and problem-solving mindset - Excellent negotiation and stakeholder management abilitiesNice-to-Have Skills:- Experience with escalations and external collection agencies - Ability to drive automation and process improvementsWhy Join HCL?- Work with a global leader in technology and innovation - Be part of a collaborative and growth-focused environment - Make a measurable impact in a high-visibility role

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