Service Monitoring Analyst
2 weeks ago
Service Monitoring Analysts play a key role in ensuring organization continues to exceed industry leading availability across all services (e.g. Transaction Processing, webservices).ResponsibilitiesContinual monitoring of all key services (error rates, fluctuation in volumes and transaction accept/decline rates, client connectivity, timeliness of reporting to clients)Dashboard monitoringInvestigation of alertsA combination of BAU monitoring processes and ad hoc e.g. change or client event specific monitoring and reporting actionsImmediate escalation of potential issues as per defined processesContinually improving the effectiveness and targeting of monitoringProviding insights to clients and colleagues from monitoringRequired SkillsCandidates with 3+ years of relevant experience for Service MonitoringMonitoring expertise: Demonstrated experience and proficiency in monitoring systems, tools, and processes. This includes the ability to monitor key metrics, analyze data, and identify trends or anomalies.Candidates with 3+ years of relevant experience for Service MonitoringFinancial services background: A background in the financial services industry, particularly with an understanding of card services, is highly desirable. Familiarity with transaction processing systems, electronic Point of Sale (POS), and ATMs is an added advantage.Attention to detail: Keen attention to detail is crucial for accurately monitoring service performance, detecting issues, and analyzing data. The ability to spot subtle anomalies and identify potential areas of improvement is essential.Sense of urgency: A strong sense of urgency is necessary to respond promptly to alerts, escalate potential issues, and ensure timely resolution of problems. Reacting swiftly to maintain service availability is a key aspect of the role.Communication skills: Excellent oral and written communication skills in English are vital. The ability to effectively convey information, collaborate with team members, and provide insights to clients is essential for success in the role.Teamwork and autonomy: The capacity to work both independently and collaboratively within a team is important. Service Monitoring Analysts should be self-motivated and capable of managing their responsibilities while also collaborating effectively with colleagues.Proficiency in office software: Experience with office software applications such as Word, Excel, email clients, and web browsers is necessary. These tools are used for data analysis, reporting, and communication purposes.Passion for technology: Having a genuine passion for technology is an asset. It demonstrates a curiosity and willingness to stay updated with the latest monitoring tools, techniques, and industry trends.Work Location - At present, our organization follows a work-from-home (WFH) arrangement in accordance with our company policy. However, we also believe in the value of in-person collaboration and team building. Therefore, we hold team gatherings at our office on a quarterly basis.Shift Timing – Rotational Shift 7 AM – 3 PM, 3 PM – 11 PM, 11 PM – 7 AM
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Service Monitoring Analyst
2 weeks ago
Kochi, India Art Technology and Software Full timeService Monitoring Analysts play a key role in ensuring organization continues to exceed industry leading availability across all services (e.g. Transaction Processing, webservices).ResponsibilitiesContinual monitoring of all key services (error rates, fluctuation in volumes and transaction accept/decline rates, client connectivity, timeliness of reporting...
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Service Monitoring Analyst
2 weeks ago
Kochi, India Art Technology and Software Full timeService Monitoring Analysts play a key role in ensuring organization continues to exceed industry leading availability across all services (e.g. Transaction Processing, webservices). Responsibilities - Continual monitoring of all key services (error rates, fluctuation in volumes and transaction accept/decline rates, client connectivity, timeliness of...
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Service Monitoring Analyst
1 week ago
Kochi, India Art Technology and Software Full timeService Monitoring Analysts play a key role in ensuring organization continues to exceed industry leading availability across all services (e.g. Transaction Processing, webservices). Responsibilities Continual monitoring of all key services (error rates, fluctuation in volumes and transaction accept/decline rates, client connectivity, timeliness of reporting...
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Service Monitoring Analyst
1 week ago
Kochi, India Art Technology and Software Full timeService Monitoring Analysts play a key role in ensuring organization continues to exceed industry leading availability across all services (e.g. Transaction Processing, webservices). Responsibilities Continual monitoring of all key services (error rates, fluctuation in volumes and transaction accept/decline rates, client connectivity, timeliness of reporting...
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Service Monitoring Analyst
1 week ago
Kochi, India Art Technology and Software Full timeService Monitoring Analysts play a key role in ensuring organization continues to exceed industry leading availability across all services (e.g. Transaction Processing, webservices).Responsibilities- Continual monitoring of all key services (error rates, fluctuation in volumes and transaction accept/decline rates, client connectivity, timeliness of reporting...
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Service Monitoring Analyst
1 week ago
Kochi, India Art Technology and Software Full timeService Monitoring Analysts play a key role in ensuring organization continues to exceed industry leading availability across all services (e.g. Transaction Processing, webservices).Responsibilities- Continual monitoring of all key services (error rates, fluctuation in volumes and transaction accept/decline rates, client connectivity, timeliness of reporting...
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Financial Planning Analyst
1 week ago
kochi, India ABC Customer Service Full timeCompany Name: ABC Customer ServiceType of Company: BPOIndustry: F&B/FMCGVacancies: 1Designation: Financial Planning Analyst (FP&A)Joining date: 17 November 2025 (flexible)This position of FP&A is for our client, a major Retail/Wholesale company based in Dubai. Work location will be in our office in Kochi.Job Description:Financial analysisBusiness supportMIS...
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Analyst Relations Specialist
1 week ago
Kochi, India Manhattan Associates Full timeManhattan Associates develops the most complete suite of supply chain software solutions, from planning to distribution management, that have been rated among the best in the industry by top analysts including AMR, ARC and Gartner. Manhattan Associates continues to deliver on its 35+ year heritage of providing global supply chain excellence to more than...
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SEO Analyst
1 week ago
Kochi, India CONNECTING 2 WORK Full timeJob Description Job brief We are looking for an SEO Analyst to join our Marketing team and help us build a strong online presence. SEO Analyst responsibilities include performing keyword research, optimizing our content and monitoring user engagement across our website. To be successful in this role, you should be familiar with current SEO techniques and...
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SEO Analyst
1 day ago
Kochi, India CONNECTING 2 WORK Full timeJob Description Job brief We are looking for an SEO Analyst to join our Marketing team and help us build a strong online presence. SEO Analyst responsibilities include performing keyword research, optimizing our content and monitoring user engagement across our website. To be successful in this role, you should be familiar with current SEO techniques and...
