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Information Technology Operations Lead

4 weeks ago

Hyderabad, India Phenom Full time

Job Summary

We are seeking a highly skilled and motivated Team Lead – SME to oversee and guide a global team responsible for Endpoint Management, Vulnerability Remediation, Networking, Identity & Access Management (IAM), and cross-platform administration (Linux & macOS). The role requires a strong technical foundation, leadership capability, and the ability to drive operational excellence, security compliance, and continuous improvement.


Key Responsibilities

Leadership & Team Management

  • Lead and mentor a team of engineers across endpoint management, IAM, networking, and system administration.
  • Act as a Subject Matter Expert (SME) providing technical guidance and escalations.
  • Plan, prioritize, and allocate tasks ensuring timely delivery and SLA adherence.
  • Drive knowledge-sharing, documentation, and process improvements.

Endpoint Management & Security

  • Oversee configuration, deployment, and lifecycle management of Windows, Linux, and macOS endpoints.
  • Ensure compliance with organizational security standards through patching, encryption, and endpoint policies.
  • Lead vulnerability remediation efforts, coordinating with cross-functional teams to reduce risk exposure.
  • Implement automation for patch management, software distribution, and compliance reporting.

Networking & IAM

  • Provide oversight of network security, connectivity troubleshooting, and endpoint-to-network integration.
  • Manage Identity and Access Management (IAM) systems ensuring least privilege, role-based access control, and regulatory compliance.
  • Collaborate with security teams to enforce MFA, SSO, and Zero Trust principles.

System Administration (Linux & macOS)

  • Act as SME for Linux and macOS environments, ensuring availability, scalability, and security.
  • Troubleshoot OS-level, configuration, and integration issues.
  • Manage updates, hardening, and performance tuning across systems.

Process & Compliance

  • Establish and maintain ITIL/ITSM-aligned processes (Incident, Problem, Change, Knowledge).
  • Ensure audit readiness and compliance with ISO 27001, SOC2, GDPR, and internal governance standards.
  • Track KPIs and prepare regular operational and security reports.

Required Skills & Experience

  • 7+ years in IT Infrastructure/Security roles, with at least 2–3 years in a leadership or SME capacity.

Strong expertise in:

  • Endpoint Management tools (e.g., Intune, Endpoint Central, Kandji, Jamf).
  • Vulnerability management platforms (e.g., Tenable, Qualys, Rapid7).
  • IAM solutions (e.g., Okta, OneLogin, Azure AD).
  • Networking fundamentals (TCP/IP, DNS, VPN, Firewalls).
  • Operating Systems: Linux (RHEL/Ubuntu/CentOS), macOS, and Windows.
  • Hands-on with automation/scripting (PowerShell, Bash, Python preferred).
  • Strong understanding of IT security principles and regulatory compliance frameworks.
  • Excellent communication, stakeholder management, and leadership skills.