Operations Officer Broker Support

Broker Support Officer

As a member of our award-winning Broker Sales and Distribution Team you will support our Broker partners with their inbound phone inquiries.  This includes supporting Brokers and their teams along the home lending journey and general queries to help support their customers.
You are always looking for opportunities to enhance and demonstrate Great Southern Bank’s commitment to seamless customer experiences as this is a relationship management and phone-based role with our important broker partners.

Friendly, authentic and caring, you provide exceptional service and support.  You take ownership in providing solutions and a learning experience and provide accurate information in response to all queries in a professional and friendly manner.

All applicants please note this is a Brisbane-based role.

You’ll make an impact by:   

• Being accountable and organised to manage your workload to meet deadlines and key metrics
• Delivering efficient output and demonstrating a high level of accuracy whilst simultaneously developing your knowledge base to support an array of core tasks
• Actively identifying efficiencies in the tasks you are asked to complete and taking ownership of driving operational improvements
• Demonstrating an ability to work independently or as part of a team

Do things differently with us   

To succeed in this role, you will have:  

• Minimum one year experience in the financial industry and/or an administrative role
• Medium level of computer literacy together with speed and experience with data verification and high-volume data input are highly regarded
• Previous experience with straight through processing and automation considered advantageous
• An understanding of privacy legislation and privacy principles, being responsible in applying these to your tasks
• A “solutions focussed” attitude to balance commercial and customer outcomes

Why Great Southern Bank?  

Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include: 

• Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
• Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.
• Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more

Imagine working for a bank that truly helps people. You can.  

Questions? Please contact our Talent Acquisition team at ******************

Applications will close on, or before Friday 26th September 2025

At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, and fair and equitable decision making that empowers our people to be at their best every day.

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