Frozen Fun
4 weeks ago
Gurugram, India
Nexthire
Full time
Role: Head Barista
About the job Frozen Fun is a premium gelato brand operating in Delhi-NCR & Mumbai with 13 outlets and an online presence across major platforms. We are looking to hire a Head Barista who can drive coffee sales at our outlets and train and audit the staff regularly.
Key Responsibilities:
- Prepare a wide range of hot and cold beverages including espresso, cappuccino, latte art, and specialty drinks
- Maintain the highest standards of cleanliness and hygiene across the bar and prep areas
- Manage opening and closing duties, ensuring readiness and cleanliness of the café
- Train, support, and guide junior staff and new hires in beverage preparation and customer handling
- Monitor inventory and assist in ordering supplies as needed
- Handle customer inquiries and complaints with professionalism and a solution-oriented approach
- Ensure consistent quality and presentation of all products
- Uphold health, safety, and sanitation guidelines in accordance with local regulations
- Contribute to creating a warm, welcoming atmosphere for guests
- Suggest menu improvements and seasonal beverage ideas based on customer preferences and trends
Qualifications & Skills:
- Minimum 5 years of hands-on barista experience in a busy café or coffee shop
- Proficient in using commercial espresso machines, grinders, and brewing equipment
- Strong understanding of coffee origins, brewing techniques, and flavor profiles
- Proven ability in customer service, multitasking, and teamwork
- Excellent communication and interpersonal skills
- Ability to work flexible shifts including weekends and holidays
- Passionate about coffee and always eager to learn and improve
Preferred Qualifications:
- Certification in Barista training or hospitality management
- Experience in POS and café operations software
- Basic latte art skills (advanced preferred)
- Leadership experience or interest in a future supervisory role