Zupee - User Experience Researcher - Gaming Domain

2 weeks ago

Gurugram, India CASHGRAIL PRIVATE LIMITED Full time

UX Researcher

Location : Gurgaon (Onsite)

Years of Experience : 3-5 years

Department : Design/Research

About the Job :

As a User Experience Researcher specializing in Real Money Gaming (RMG) at Zupee, you will play a pivotal role in enhancing the user experience for our RMG platform. This role involves conducting comprehensive research, gathering insights, and collaborating with cross-functional teams to ensure our gaming experiences are engaging, intuitive, and meet the expectations of our users.

Key Responsibilities :

User Research in Gaming :

- Plan and execute user interviews, surveys, and usability studies tailored to the unique aspects of real money gaming.

- Work closely with product teams to understand user behaviors, preferences, and pain points in the gaming context.

Usability Testing for Gaming Platforms :

- Design and conduct usability testing sessions specific to real money gaming platforms.

- Collaborate with game designers and developers to implement user feedback and improve gaming interactions.

Data Analysis Mastery :

- Analyze complex data sets, both quantitative and qualitative, to derive actionable insights and provide strategic recommendations for product improvements.

- Utilize statistical methods to interpret user behavior patterns and trends.

Competitor Analysis in RMG :

- Stay abreast of trends and advancements in the real money gaming industry.

- Conduct thorough competitive analysis to identify opportunities and maintain a competitive edge.

Collaboration with Gaming Teams :

- Collaborate effectively with gaming designers, product managers, and developers to integrate user insights seamlessly into the gaming development process.

- Communicate research findings through clear and impactful presentations.

Thought Leadership :

- Stay abreast of industry trends, advancements, and emerging technologies within UX research.

- Contribute to thought leadership within the organization through presentations, workshops, and knowledge-sharing sessions.

- Vendor Management & Recruitment

- Manage existing vendors and on-board new vendors for vendor selection and vendor relationships for research services.

- Work with various partners and vendors to identify target groups for studies.

- Influence and guide recruitment of participants through development of participant screeners that are relevant to each research project.

- Ensure that the vendors present deep and detailed insights for studies that they are responsible for conducting.

Qualifications :

- Bachelor's or Master's degree in Human-Computer Interaction, Psychology, UX Design, or a related field.

- 3+ years of experience in user experience research with a proven track record of successful projects.

- Proficiency in various research methodologies and tools.

- Experience working with market research vendors.

- Excellent analytical and problem-solving skills.

- Strong communication skills, both written and verbal.

Preferred Skills :

- Proven experience in user experience research within the real money gaming domain.

- Experience with usability testing tools and software tailored for gaming environments.

- Knowledge of UX/UI design principles.

- Ability to thrive in a collaborative and fast-paced gaming environment.

Benefits :

- Competitive salary with performance bonuses.

- Opportunities for professional development and career advancement.

- Comprehensive health and wellness programs.

- Flexible work schedule to maintain work-life balance.

(ref:hirist.tech)

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