Global Associate
2 weeks ago
Role Overview
The Global Associate - Operations and Partnerships will be responsible for developing and executing a comprehensive global partnership strategy to drive business growth, market penetration, and customer success for our SaaS products. This role will focus on building and nurturing relationships with leading services organizations (GSIs), Big 4 firms, Cloud providers and niche partners, while ensuring seamless cross-functional collaboration across Product & Marketing teams.
Key Responsibilities
1. Global Partnerships Development
- Develop and execute a comprehensive global partnership strategy to drive business growth and market penetration for our SaaS applications.
- Identify, engage, and secure partnerships with leading services organizations (GSIs), Big 4 firms, and niche partners.
- Build and develop durable executive relationships, both globally and in the regions, resulting in delighted partners and mutual customers.
- Negotiate partnership agreements, including terms, SLAs, and revenue-sharing models, ensuring alignment with company goals.
- Work closely with Legal and Compliance teams to finalize contracts and ensure adherence to global regulations.
- Track and analyze partnership performance using key metrics such as revenue growth, market penetration, and customer satisfaction.
- Resolve cross-functional challenges, including logistics, cultural differences, and operational hurdles, to strengthen collaborations.
2. Cross-Functional Collaboration
- Partner with Product & Marketing teams to align sales and partnership strategies with company objectives.
- Share market insights and feedback from partners to influence product development, marketing campaigns, and go-to-market strategies.
- Act as a bridge between partners and internal teams to ensure seamless execution of joint initiatives.
- Collaborate with regional teams to localize partnership strategies and ensure global alignment.
3. Operational Excellence
- Develop and implement processes to streamline partnership onboarding, management, and performance tracking.
- Monitor and report on the progress of partnership initiatives, providing regular updates to senior leadership.
- Identify opportunities to optimize operational workflows and improve efficiency across the partnership lifecycle.
Qualifications
- Bachelor's degree in Business, Marketing, or a related field; MBA or equivalent preferred.
- 3-5 years of experience in partnership development, business development, or a related role, preferably within the SaaS or technology industry.
- Proven track record of building and managing global partnerships with GSIs, Big 4 firms, or niche players.
- Excellent communication and relationship-building skills, with the ability to engage and influence senior executives.
- Analytical mindset with the ability to track and interpret partnership performance metrics.
- Knowledge of global markets, cultural nuances, and regulatory requirements.
- Self-motivated, proactive, and able to thrive in a fast-paced, dynamic environment.
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