Senior Customer Support Engineer
4 weeks ago
About Pramana:
Pramana, Inc., a health-tech company founded by nference, enables digital transformation for next-generation pathology at medical centers, pathology labs, and biorepositories. Pramana offers a first-in-class Digital Pathology as a Service (DPaaS) solution by providing a turnkey service with cutting-edge whole slide imaging systems and a scalable software platform for clinical workflows. Pramana is a gateway for pathologists to utilize AI-enabled decision support. The company is headquartered in Cambridge, Mass., and backed by Matrix Capital Management Company, L.P., a global leader in customized investment solutions, and NTTVC, a leading firm backing diverse founders within the technology spectrum.
For more information, visit www.pramana.ai.
Roles and Responsibilities:
Providing L2 level technical support through the case handling process for Pramana's products. Participating in special projects (e.g. customer pilots and task forces) and in troubleshooting activities which require remote and on-site support. Member of 24/7 emergency on-call rotation. Participating in escalation management and product support practice development activities.
- Diagnose and resolve day to day technical support issues.
- Escalate issues to leads where necessary.
- Responsible for assuring appropriate use of deployments in all locations.
- Provide remote support to users in other regions when issues are escalated as P1.
- Adhere and actively work to maintain standards.
- Provide effective basic user training and Key user inductions.
- Monitor and perform health checks to deployments and equipment for all locations on a periodic basis.
- Responsible for logging and tracking defects that have been identified and escalating to the corresponding software engineering leads.
- Reporting faults and maintaining records on server and site outages.
- Submit weekly reports to the Regional/global team for highlighted issues affecting deployments within the region.
- Assuring governance compliance.
- Prepare documents, meeting materials and correspondence.
- Perform basic administrative support duties as required to meet specific operational objectives.
- Assist with daily on call support as and when required or as assigned by Regional/global development team.
- Work extra hours to meet deadlines, as required and where reasonable.
- Ensure that a high level of customer service and support is provided to all stakeholders and deployment sites.
Requirements:
- Bachelor's degree in Science/Engineering with a minimum of 6+ years of experience
- Extensive knowledge of computer hardware systems
- Experience with system installation, configuration and analysis
- Extensive experience working with Linux OS (Ubuntu)
- Experience installing and configuring computer systems and applications for a large company
- Good knowledge of shell scripting
- Knowledge of Python programming to write simple scripts is desirable
- Self-motivated, proactive, and problem-solving aptitude
- Ability to organize, prioritize and multitask
- Good written & verbal communication skills
- Willingness to work in mid-shifts to support US time zones
Benefits
- Be a part of “Google of biomedicine” as recognized by the Washington Post
- Work with some of the brilliant minds of the world solving exciting real-world problems through Artificial Intelligence, Machine Learning, analytics and insights through triangulating unstructured and structured information from the biomedical literature as well as from large-scale molecular and real-world datasets.
- Our benefits package includes the best of what leading organizations provide, such as stock options, paid time off, healthcare insurance, gym/broadband reimbursement.
-
Customer Support Executive
4 weeks ago
Bengaluru, India Aegis Customer Support Services Pvt Ltd Full timeResponsibilities:Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the...
-
Support Engineer
3 weeks ago
Bengaluru, India Brandmuscle Full timeBrandmuscle is the largest provider of distributed marketing software and services in North America, offering a comprehensive local marketing automation platform backed by 24/7 on-demand support. Brandmuscle helps national and global brands capitalize on opportunities and local market conditions with brand-compliant, customized marketing across all media and...
-
Customer Support Associate
4 weeks ago
Bengaluru, India Child Support Foundation Full timeRole-customer support Associate qualification-puc/Graduate Languages-english Hindi sal-17000-20000 **Job Types**: Full-time, Permanent, Fresher Schedule: - Day shift - Monday to Friday - Morning shift Ability to commute/relocate: - Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher...
-
Customer Support Associate
4 weeks ago
Bengaluru, India Child Support Foundation Full timeCompnay: Altuist Role :Customer support Associate Qualification: Graduate Languages:Eng ,Hin Loc:kudlu :Gate Timeings:Mon-Fri **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹17,000.00 - ₹21,000.00 per month Schedule: - Day shift - Monday to Friday Supplemental pay types: - Performance bonus - Quarterly bonus - Yearly...
-
Senior Customer Support Engineer
4 weeks ago
Bengaluru, India Pramana Full timeAbout Pramana:Pramana, Inc., a health-tech company founded by nference, enables digital transformation for next-generation pathology at medical centers, pathology labs, and biorepositories. Pramana offers a first-in-class Digital Pathology as a Service (DPaaS) solution by providing a turnkey service with cutting-edge whole slide imaging systems and a...
-
Senior Customer Support Engineer
4 weeks ago
Bengaluru, India Pramana Full timeAbout Pramana:Pramana, Inc., a health-tech company founded by nference, enables digital transformation for next-generation pathology at medical centers, pathology labs, and biorepositories. Pramana offers a first-in-class Digital Pathology as a Service (DPaaS) solution by providing a turnkey service with cutting-edge whole slide imaging systems and a...
-
Customer Support Engineer
3 weeks ago
Bengaluru, India HITACHI ENERGY INDIA LIMITED Full timeDescription:Mission StatementThis benchmark is intended for incumbents who have responsibility for more than one Specialization within the Sub-family. An Experienced Professional (P2) applies practical knowledge of job area typically obtained through advanced education and work experience. May require the following proficiency: Works independently with...
-
Senior Customer Support Engineer
1 month ago
Bengaluru, India Pramana Full timeAbout Pramana: Pramana, Inc., a health-tech company founded by nference, enables digital transformation for next-generation pathology at medical centers, pathology labs, and biorepositories. Pramana offers a first-in-class Digital Pathology as a Service (DPaaS) solution by providing a turnkey service with cutting-edge whole slide imaging systems and a...
-
Senior Customer Support Engineer
4 weeks ago
Bengaluru, India Pramana Full timeAbout Pramana:Pramana, Inc., a health-tech company founded by nference, enables digital transformation for next-generation pathology at medical centers, pathology labs, and biorepositories. Pramana offers a first-in-class Digital Pathology as a Service (DPaaS) solution by providing a turnkey service with cutting-edge whole slide imaging systems and a...
-
Customer Support Engineer
4 weeks ago
Bengaluru, India HITACHI ENERGY INDIA LIMITED Full timeDescription : Mission Statement This benchmark is intended for incumbents who have responsibility for more than one Specialization within the Sub-family. An Experienced Professional (P2) applies practical knowledge of job area typically obtained through advanced education and work experience. May require the following proficiency: Works...
-
Senior Customer Success Engineer I
3 weeks ago
Bengaluru, India Rubrik Full timeJob SummarySenior Customer Success Engineer ILocation: Bangalore, IndiaAbout The TeamRubrik’s Global Customer Support and Success Organization is a team of professionals committed to provide world class post purchase experience. The team is responsible for delivering post deployment technical support to customers and partners with a wide range of...
-
Customer Support
2 days ago
Bengaluru, Karnataka, India Child Support Foundation Full timeCompany Name: - Startek Ageis BPO Process: - Phone Pe(Voice ) Qualification: - Graduates Languages: - English and Hindi Experinece: - 0-1 Years of Exerinece in BPO Shifts: - Rotational Shift Female: - 7AM - 8PM Male: - 7AM - 12AM Salary: - 23,000/- CTC + Quarterly Bonus 3,894 Location: - Shivaji Nagar Pay: ₹23,000.00 per...
-
Customer Support
4 weeks ago
Bengaluru, Karnataka, India Child Support Foundation Full timeCompany Name: - ONE POINT ONE SOLUTIONS Languages: - English + Hindi Qualification: - Graduation manadatory Salary: - 35K + Incentives Experience: - only in B2B Sales Working Days: - 6 Days of Working (Sunday fixed holiday) Timings: - 9:00 Am - 6:00 PM Location: - Near Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bengaluru, Karnataka...
-
Senior Customer Success Engineer I
4 weeks ago
Bengaluru, India Rubrik Full timeJob Summary Senior Customer Success Engineer I Location: Bangalore, India About The Team Rubrik’s Global Customer Support and Success Organization is a team of professionals committed to provide world class post purchase experience. The team is responsible for delivering post deployment technical support to customers and partners with a...
-
Senior Technical Customer Support Engineer
4 weeks ago
Bengaluru, India Synamedia Full timeCompany Overview At Synamedia, we unite over 1,900 uniquely talented individuals across 20 countries, to realise our vision of transforming the way the world is entertained and informed. As the leading global provider of video services, Synamedia builds and develops advanced advertising, broadband and content distribution services with the sole mission...
-
Customer Care Agent
4 weeks ago
Bengaluru, India 247 customer service Full timeHiring for International Voice Process for USA, UK and Australia shifts. For further information contact DIWAKER - 8073842848 **Job Types**: Full-time, Fresher **Salary**: From ₹17,000.00 per month **Benefits**: - Commuter assistance - Health insurance - Provident Fund Schedule: - Rotational shift - UK shift - US shift Supplemental pay types: -...
-
Customer Support Representative
3 days ago
Bengaluru, Karnataka, India Child Support Foundation Full timeResponsible to handle the queries and complaints from Flipkart customers on inbound calls. - Provide information including Delivery time and other queries related to the product. - Fulfill invoice requests on purchased products. - Should have a minimum of 1 Year experience in BPO. - Should be proficient in spoken English and Hindi. Pay: ₹15,000.00 -...
-
Customer Success Engineer Apprentice
3 days ago
Bengaluru, India Trellix Full timeCustomer Success ManagerCustomer Success ManagerCustomer Success Manager - German SpeakingCustomer Success Engineer ApprenticeCustomer Success Engineering - ApprenticeCloud ApprenticeEndpoint Security ApprenticeData Security apprenticeCustomer Success Group - ApprenticeDemo System EngineerProduct Manager - EDR Threat ManagementSenior Security Researcher (XDR...
-
Support Engineer
3 weeks ago
Bengaluru, India Demyst Full timeOur SolutionDemyst is a data management company specializing in external data orchestration, helping leading global financial institutions support their business users with data access at scale within their centralized data platforms. In response to growing demand, we’re seeking new team members to help us scale. By joining our team, you will play a...
-
Senior Software Engineer
1 week ago
Bengaluru, India Hitachi Vantara Full timeThe RoleWe are seeking a senior Customer Success Engineer to join a fast-paced, collaborative Engineering team. In this role, you will become an expert in how the products in our portfolio work and handle the most difficult customer problems escalated into Engineering from Global Support Center. This role is critical to ensure product portfolio and customer...