Arohan - Branch Head

Key Responsibilities:1. Branch Operations & Business Performance- Drive the branch to achieve monthly, quarterly, and annual business targets.- Oversee loan disbursement, collection activities, and portfolio quality.- Ensure operational processes adhere to organizational standards and regulatory norms.- Monitor branch performance metrics and implement corrective actions where necessary.2. Team Leadership & Development- Lead, mentor, and supervise branch staff to ensure high productivity and effective performance.- Conduct regular training sessions to enhance team capabilities in sales, collection, customer service, and compliance.- Foster a positive work environment focused on collaboration, accountability, and continuous improvement.3. Customer Relationship Management- Build and maintain strong relationships with customers to ensure high satisfaction and retention.- Address customer concerns promptly, ensuring fair resolution and positive customer experience.- Guide staff on delivering exceptional service and strengthening client trust.4. Compliance & Risk Management- Ensure full compliance with internal policies, audit norms, and regulatory requirements.- Identify potential risks and implement measures to mitigate operational, credit, and compliance risks.- Maintain accurate documentation and ensure adherence to due diligence and verification processes.5. Coordination & Reporting- Work closely with the regional office to provide updates on branch performance, challenges, and opportunities.- Prepare and submit timely reports related to sales, collections, financials, and operational activities.- Collaborate on new initiatives, campaigns, and business development strategies.Qualifications & Skills:Must-Have Qualifications:- Graduate or Postgraduate degree (preferred in Business, Finance, or related fields).- Leadership and team management skills to guide, motivate, and mentor branch staff.- Strong communication, customer relationship management, and negotiation skills.- Analytical and decision-making capabilities to assess financial data, evaluate risks, and drive outcomes.- Operational expertise in loan disbursement, collections, compliance, and process execution. - Proficiency in MS Office and basic computer applications for reporting and administrative tasks.Preferred Qualifications:- Prior experience in microfinance, NBFC, banking, or financial services.- Demonstrated experience handling branch operations or similar leadership roles. (ref:iimjobs.com)