Global PayEx

PFA the JDs for IT Business Analyst

- Assess client's current business process and create target business processes, define, design and deliver solutions using GlobalPayEx's industry leading technology.

- Partner with both the client and the technical team to develop high quality deliverables across all phases of a project, from identifying and defining process flows and documenting requirements, through to user acceptance testing.

- Leverage your domain expertise to consult and influence the client's direction to ensure adherence to best practices.

- Demonstrate your commitment to and enthusiasm for customer success by ensuring that the delivered solution is fully-functioning, performs to business requirements defined and approved by the client, and meets expectations.

- Teach and drive the use of GlobalPayEx's Customer Success Framework among clients, partners, and teammates; demonstrate a thorough understanding of Agile, Waterfall, and Scrum approaches to solution delivery.

- Support Customer Relationship Managers and Sales Executives through solution conceptualization and prototyping to close new deals.

- Bring intelligent and relevant product feedback and recommendations from customers and sales team back to the Product Management team

- Provide text and context for product and solution User Interface messaging Work with the technology and marketing teams to develop white papers, marketing documents, and slide decks.

- Write and edit technical documents for our products and solutions drawing information from business and technical requirements, designs and discussions with sales, marketing, and technical teams.

About you:

- A highly motivated team player with exceptional verbal and written communication skills and strong track record of teamwork, customer engagement and delivery success.

- You have experience with configuration, customization, deployment, and testing of enterprise software applications in a fast-paced organization.

- Able to simplify complex technical concepts and make them easily understandable.

- Proven experience in creating documentation in an Agile work environment.

- Experience working with industry leading technologies to deliver your solution designs and vision in a fast-paced environment.

- Background as a Business Analyst/Technical Consultant/Project Delivery Manager.

- Knowledge of the various processes and activities involved in the Order to Cash process within an organization.