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Relationship Manager

4 months ago

Mumbai, India Annonymous Full time

Residence Location preferred: Virar / Vasai / Kalyan / Thane / Panvel / Navi Mumbai

Experience: Minimum 3-5 years in Micro LAP / Small Business Loans - Secured

Job Description:

As a Relationship Officer specializing in Micro LAP / Small Business Loans - Secured, you will play a crucial role in expanding our business and maintaining strong relationships with customers. Your primary focus will be on promoting Micro LAP / Small Business Loans - Secured products in the local geographies. Additionally, you will leverage your experience to strengthen our DSA (Direct Selling Agent) and Business Connector network.

Key Responsibilities:

Business Origination:

· Identify and explore opportunities to promote Micro LAP / Small Business Loans - Secured in the local market.

· Achieve business targets by acquiring new customers and increasing the loan portfolio.

Customer Relationship Management:

· Build and maintain strong relationships with existing and potential customers.

· Provide personalized assistance to clients, addressing their queries and concerns promptly.

· DSA / Business Connector Network Management:

· Develop and manage a robust DSA and Connector network for efficient lead generation and business growth.

· Train and educate DSAs on the company's products, policies, technology and processes.

Loan Processing:

· Facilitate the loan application process from initiation to closure, ensuring compliance with company policies and regulatory requirements.

· Collaborate with internal teams for smooth documentation and disbursement processes.

Market Research:

· Stay updated on market trends, competitors, and regulatory changes affecting the Micro LAP / Small Business Loans - Secured segment.

· Provide insights to the management for product enhancements and strategy development.

Reporting:

· Generate regular reports on business performance, DSA activities, and market feedback.

· Present findings to the management for strategic decision-making.

Compliance and Risk Management:

· Ensure adherence to regulatory guidelines and company policies.

· Identify and mitigate potential risks associated with loan applications.

Qualification:

· Bachelor's degree in finance, business, or related field.

· Minimum of 3 years of experience in a similar role in an NBFC.

· Proven track record in achieving and exceeding sales targets.

· In-depth knowledge of Micro LAP / Small Business Loans - Secured products.

· Strong understanding of local market dynamics.

· Good communication and interpersonal skills.

· Ability to lead and motivate a team of DSAs / Connectors