Desktop Support Associate Technician Ahmedabad, India
3 weeks ago
Your potential has a place here with TTEC’s award-winning employment experience.As a Desktop Support Associate Technician working onsite in Ahmedabad, India, you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in INDIA says it all
What You’ll Do -
The following list of activities describes the common tasks that make up the Scope of Work for the Desktop support. During any given time, there may be frequent activities and less frequent activities. TTEC is a dynamic environment and thus cannot determine the mix of activities, but TTEC team will work with the vendor to ensure that we make best use of the resources supplied whilst ensuring a manageable workload balance
You'll report to Manager.
During a Typical Day, You’ll
Image and Configure Windows desktops, notebooks, printers, applications, and PC peripherals
Perform end-end Windows 10 user migration including user profiles, software inventory, apps testing, software packaging, etc.
Troubleshoot and resolve any hardware, operating system, software, and application problems relating to desktops, notebooks, printers, and PC.
Perform desktop patch update according to TTEC standard processes
When required, assist with Site migration activities – dismantle, pack, move equipment from the old TTEC site to the new site – unpack, setup the equipment.
Maintain IT asset inventory – including deployed, stock-on-hand for Hardware and Peripherals
Provide end user support for hardware, software, tools/applications, etc., in all modes – on-site, over the phone and/or remote management
Work with the Logistics and Operations team for shipping desktop/equipment to the users and for return of equipment
Prepare and maintain documentation as required by the TTEC IT management
What You Bring to the Role
Good communication skills, ability to efficiently coordinate and troubleshoot IT issues with
remote IT teams/Client IT teams. Can converse in English over calls and emails.
Active Directory third level support experience required
Degree or other relevant technical qualification
Around 2-3 years of experience in Desktop support
Able to Install & deploy Windows11/Auto pilot for laptops, workstations, and desktops
Experience with standard desktop imaging and packaging
Strong in email communication and tech support skills
Ability to work under pressure during project execution phase
Hands-on experience on Win11, Active Directory, Microsoft applications, VPN technologies, etc.
Basic network troubleshooting skills, understanding of networking; rack mounting/unmounting
of switches, servers, etc., and cable management, etc.
What You Can Expect
·Supportive of your career and professional development
·An inclusive culture and community minded organization where giving back is encouraged
·A global team of curious lifelong learners guided by our company values
·Ask us about our paid time off (PTO) and wellness and healthcare benefits
·And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
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Ahmedabad, India TTEC Full timeYour potential has a place here with TTEC’s award-winning employment experience.As a Desktop Support Associate Technician working onsite in Ahmedabad, India, you’ll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in INDIA...
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