Desktop Support Engineer

3 weeks ago

New Delhi, India People Prime Worldwide Full time

About Company : They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.About Client: Our client is a global digital solutions and technology consulting company headquartered in Mumbai, India. The company generates annual revenue of over $4.29 billion (₹35,517 crore), reflecting a 4.4% year-over-year growth in USD terms. It has a workforce of around 86,000 professionals operating in more than 40 countries and serves a global client base of over 700 organizations. Our client operates across several major industry sectors, including Banking, Financial Services & Insurance (BFSI), Technology, Media & Telecommunications (TMT), Healthcare & Life Sciences, and Manufacturing & Consumer. In the past year, the company achieved a net profit of $553.4 million (₹4,584.6 crore), marking a 1.4% increase from the previous year. It also recorded a strong order inflow of $5.6 billion, up 15.7% year-over-year, highlighting growing demand across its service lines. Key focus areas include Digital Transformation, Enterprise AI, Data & Analytics, and Product Engineering—reflecting its strategic commitment to driving innovation and value for clients across industries.Job Title: Desktop Support Engineer Location: Vijayawada Experience: 2 + years Job Type :Contract to hire. Notice Period:Immediate Key Responsibilities: Strong Technical knowledge in supporting End user issues on Hardware, Win OS, Messaging, Applications, Outlook 365, AD Exchange server etc. Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance Provides Level 2 support associated with the standard workstation Software image(s), base Software components, Hardware devices and components that comprise the standard desktop Hardware. Tracking and managing incident and problem SLA and reporting metrics (KPI) including key stakeholder communications. Focus on building good working relationships within the team and other Resolution Groups Remain well versed in help desk policies, procedures, standards and documentation Present a positive, effective and flexible contribution to achieving team targets and objectives All High Severity Incidents are directly assigned to Level 2 teams to minimize downtime. Good Communication with confident appearance Experience working in Remote support Tool , ITSM Ticketing Tool, Corporate Technology

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