Nutanix Support Engineer

3 days ago

Guwahati, India Jio Full time

Jio is the new age technology company leading the Digital, Big Data and AI Revolution that is taking place in India. This revolution is going to impact the lives of 1.3 billion Indians and its our responsibility to cater to the needs of every rural and urban Indians by using every skill and technology that is available at our disposal.

Jio has over 400 million customers in India, generating petabytes of data every second, and hence the need to build infinitely scaling, low latency, high throughput and highly available systems.


Experience :- 4 Years to 8 Years.

Education : - BE / Btech / BCA / MCA / Mtech.


Job Summary : -


The L2 Support Engineer for Nutanix is responsible for providing advanced technical support for customers experiencing technical issues related to Nutanix solutions. This position works closely with L1 (first-line support) and L3 (third-line support) teams to ensure customer satisfaction through troubleshooting, issue resolution, and escalations.


Mandatory Skills/Knowledge :-

1.Strong understanding of Nutanix products, including AHV (Acropolis Hypervisor), Prism, and Nutanix Enterprise Cloud.

2.Familiarity with networking protocols (TCP/IP, DNS, HTTP, etc.).

3.Experience with troubleshooting virtualization platforms (VMware, Hyper-V, or AHV).

4.Excellent problem-solving skills and ability to perform root cause analysis.

5.Customer Support: Provide second-line support for Nutanix customers by responding to incidents and resolving technical issues related to Nutanix hardware, software, and infrastructure.

6.Troubleshooting: Analyze complex customer issues involving Nutanix hardware, storage, virtualization, networking, and cloud solutions. Utilize available tools and resources for effective problem resolution.

7.Incident Management: Ensure that tickets and incidents are managed according to SLAs. Document technical solutions for troubleshooting and knowledge-sharing purposes.

8.Escalation: If necessary, escalate unresolved issues to the L3 team, providing all relevant information to speed up resolution.

9.Collaboration: Work closely with other teams (R&D, L3, and engineering) to reproduce issues and provide feedback on product improvements.

10.Customer Communication: Communicate with customers to understand their issues, update them on the status of their cases, and provide necessary resolutions or workarounds.

11.Training & Documentation: Help build knowledge base articles, internal documentation, and training materials for the support team.




  • Nutanix Support Engineer

    4 days ago

    Guwahati, Assam, India Jio Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Jio is the new age technology company leading the Digital, Big Data and AI Revolution that is taking place in India. This revolution is going to impact the lives of 1.3 billion Indians and its our responsibility to cater to the needs of every rural and urban Indians by using every skill and technology that is available at our disposal.Jio has over 400...

  • Nutanix Support Engineer

    3 days ago

    Guwahati, India Jio Full time

    Jio is the new age technology company leading the Digital, Big Data and AI Revolution that is taking place in India. This revolution is going to impact the lives of 1.3 billion Indians and its our responsibility to cater to the needs of every rural and urban Indians by using every skill and technology that is available at our disposal. Jio has over 400...

  • Cloud Admin

    3 days ago

    Guwahati, India Jio Full time

    The L3 Support Engineer for Nutanix is responsible for handling complex, high-priority technical issues escalated from the L1 and L2 teams. They provide deep expertise in Nutanix solutions and lead troubleshooting efforts for critical customer issues, ensuring fast and efficient problem resolution. L3 engineers often work with product development and R&D...

  • Cloud Admin

    3 days ago

    Guwahati, India Jio Full time

    The L3 Support Engineer for Nutanix is responsible for handling complex, high-priority technical issues escalated from the L1 and L2 teams. They provide deep expertise in Nutanix solutions and lead troubleshooting efforts for critical customer issues, ensuring fast and efficient problem resolution. L3 engineers often work with product development and R&D...

  • Cloud Admin

    3 days ago

    Guwahati, India Jio Full time

    ***Education: B.E./B.Tech/MCA/M.Tech in Computer Science (candidate those have throughout 60% in all his academics) ***Experience: Must have 4-13 years of experience in technical support, with deep expertise in Nutanix. ***Role Summary The L3 Support Engineer for Nutanix is responsible for resolving complex and high-priority technical issues that have been...

  • Cloud Admin

    3 days ago

    Guwahati, India Jio Full time

    ***Education: B.E./B.Tech/MCA/M.Tech in Computer Science (candidate those have throughout 60% in all his academics) ***Experience: Must have 4-13 years of experience in technical support, with deep expertise in Nutanix. ***Role Summary The L3 Support Engineer for Nutanix is responsible for resolving complex and high-priority technical issues that have...

  • Nautanix Support Engineer-L2

    7 days ago

    Guwahati, Assam, India Jio Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company OverviewJio is a leading force in India's telecom industry, boasting over 400 million customers. The company offers a wide array of digital apps, services, and enterprise solutions. With a comprehensive 5G solution, Jio leverages cloud-native platforms for seamless B2C and B2B operations. Based in Navi Mumbai, Maharashtra, with more than 10,001...

  • Nautanix Support Engineer-L3

    7 days ago

    Guwahati, Assam, India Jio Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Company OverviewJio is a leading force in India's telecom industry, boasting over 400 million customers. The company offers a wide array of digital apps, services, and enterprise solutions. With a comprehensive 5G solution, Jio leverages cloud-native platforms for seamless B2C and B2B operations. Based in Navi Mumbai, Maharashtra, with more than 10,001...

  • Nautanix Support Engineer-L3

    3 days ago

    Guwahati, India Jio Full time

    Company Overview Jio is a leading force in India's telecom industry, boasting over 400 million customers. The company offers a wide array of digital apps, services, and enterprise solutions. With a comprehensive 5G solution, Jio leverages cloud-native platforms for seamless B2C and B2B operations. Based in Navi Mumbai, Maharashtra, with more than 10,001...

  • Nautanix Support Engineer-L3

    3 days ago

    Guwahati, India Jio Full time

    Company Overview Jio is a leading force in India's telecom industry, boasting over 400 million customers. The company offers a wide array of digital apps, services, and enterprise solutions. With a comprehensive 5G solution, Jio leverages cloud-native platforms for seamless B2C and B2B operations. Based in Navi Mumbai, Maharashtra, with more than 10,001...