Senior Sales Manager

4 weeks ago

Udaipur, India Shahpura Hotels & Resorts Full time

Job Summary


Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Verifies business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company.


CANDIDATE PROFILE


Education And Experience


  • High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.


OR


  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.


CORE WORK ACTIVITIES


Understanding Market Opportunities & Driving Revenue


  • Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
  • Partners with group/catering counterpart to effectively manage the business opportunity.
  • Responds to incoming group/catering opportunities for the property that are outside parameters of the .
  • Handles all opportunities if property does not participate in an EBC.
  • Identifies, qualifies and solicits new group/catering business to achieve personal and each property’s revenue goals.
  • Focuses efforts on group/catering accounts with significant potential sales revenue.
  • Develops effective group/catering sales plans and actions.
  • Designs, develops and sells creative catered events.
  • Maximizes revenue by upselling packages and creative food and beverage.
  • Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
  • Closes the best opportunities for each property based on market conditions and individual property needs.
  • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.


Providing Exceptional Customer Service


  • Handles complex business with significant revenue potential as well as significant customer expectations.
  • Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
  • Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
  • Supports brand’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
  • Provides excellent customer service in order to grow share of the account.
  • Executes brand’s Customer Service Standards and property’s Brand Standards.
  • Executes and supports the business Customer Service Standards and property’s Brand Standards.
  • Participates in and practices daily service basics of the brand.
  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
  • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.
  • Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.


Building Successful Relationships


  • Works collaboratively with off-property sales channels (e.g., , Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
  • Manages and develops relationships with key internal and external stakeholders.
  • Uses sales resources and administrative/support staff.


Additional Responsibilities


  • Utilizes intranet for resources and information.
  • Conducts site inspections.
  • Creates contracts as required.
  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).


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