Lead Infrastructure Engineer

Role : Lead Infrastructure Engineer

- You will be involved in the support of our Wired and Wireless LAN, WAN and Datacenter Networks for Morningstars growing IT infrastructure that currently covers over 33 offices and 6 Datacenters worldwide. You will also be involved in the transition process and will work in collaboration with third line engineering teams based in Chicago, London, and Shenzhen.

- Interested candidates should have a proven track record of supporting significant Network Infrastructures.

- The successful candidate for this role should have at least 2-4 years experience in Network Lead support role and should have experience and knowledge of Cisco Switches, Routers, Firewalls, Cisco IOS, NX-OS, ASA, Cisco ACI, Cisco Wireless and Cisco Identity Service Engine.

- A CCNP or higher certification is required, and experience of Cisco Umbrella, Cisco DNAC, Cisco ACI and Zscaler ZIA & ZPA technology would be advantageous. Candidates should have an appreciation of security standards, best practices, and principals.

- Candidate should have excellent verbal and written communication skill in English, also bachelors degree or Diploma in Computer Science or Information Technology with strong academic credentials.

- Preference will be given to applicants with relevant IT industry technology certifications. (E.g., CCNP/CCIE Wireless, CCNP/CCIE R&S, ITIL v3/4)

- Candidate should be willing to work in UK shift (01:00PM 10:30PM IST).

Must have :

- Experience People Management Expert 2-4 years

- Network Lead Expert, 5-6 years

- Cisco Routing, Switching & Firewall Expert, 6-8 years

- English verbal and written communication Expert, 6-8 years

- Cisco Wireless Intermediate, 4-6 years

- Cisco ISE Intermediate, 4-6 years

- Palo Alto Intermediate, 3-4 years

Good to have :

- Experience Cisco ACI Intermediate, 1-2 years

- Cisco DNAC Intermediate, 1-2 years

- Cisco Umbrella Intermediate, 1-2 years

- Zscaler ZIA and ZPA Intermediate, 1-2 years

- Cloud Networking in AWS & Azure Intermediate, 1-2 years.

Day to Day responsibilities :

- People manager who has a passion and understanding for providing outstanding support

- Lead a team of Network Engineers who are responsible for handling 24X7 network support.

- Clarify performance expectations and help team members achieve success through coaching, mentoring, and providing effective and timely feedback, recognizing accomplishments, and providing discipline when appropriate.

- Monitor & Manage resolution SLAs for tickets.

- Create / update / maintain Standard Operating Procedure & wiki pages.

- Interface with other teams of Morningstar as a network lead to resolve incidents

- Participation in the delivery of IT projects as required.

- Create RCAs for Severity 1 & 2 incidents.

- Collaborate and contribute with team members, vendors, and other technical staff to

develop, design, implement, and continuously improve systems.

- Manage shift schedules & resource availability for maintenance, projects & other tasks.

Provide technical inputs for weekly/monthly reviews & reports.

- Create & execute plans for Maintenance activities, upgrades & new deployment.

- Experience in managing and troubleshooting of Cisco ISE, Cisco Wireless Controllers Access Points

- Experience in Riverbed and Symantec Bluecoat and ability to provide the reports of top users are who are consuming the most bandwidth.

- Actively participate in monthly maintenance activities which includes IOS, Cisco Nexus Upgrades, Wireless controller & ASA Upgrades

- Managing and maintaining the operational integrity of our systems

- Assist with the transition of Knowledge and support processes to the infrastructure support team.

- Use critical thinking and project management discipline, tools and techniques in the day-to day execution of responsibilities and in resource and workload planning.

- Well-developed communication skills, with the ability to understand, make recommendations on, and convey technical issues and solutions to a range of stakeholders, both internal and external

Skills and Requirements :

- Experience in managing a 24X7 support team.

- Bachelors Degree or Diploma in Computer Science or Information Technology

- At least 6-8 years of Experience in a networking focused Enterprise Networks

- Hands-on experience in a Large and complex network environment

- Good English communication and presentation skills (written & verbal)

- Team Lead who has a passion and understanding for providing outstanding support

- An ability to demonstrate a focus on attention to detail and high-quality results.

- Excellent English communication and presentation skills (written & verbal)

- Good understanding of wireless site surveys and network assessments tools and processes

- Expertise in Network Management and Troubleshooting via Cisco DNAC and Assurance will be advantageous.

- Hands-on experience in a complex network environment

- Strong technical subject matter expertise on Cisco Routers, Switches, Firewalls & other Networking equipments

- Strong technical expertise with Switching (VLAN, Trunking, Dot1x, various flavours of STP)
protocols and Routing protocols (RIP, EIGRP, OSPF, BGP)

- Strong knowledge & good experience on Site-2-Site VPN, Remote VPN, Data Protection, URL filtering, NAT, QOS, IPSEC

- Experience in Monitoring tools.

- Expertise in Cisco Identify Service Engine (ISE)

- Knowledge of Jira and ServiceNow ticketing system

- Knowledge on Cisco Umbrella and Zscaler will be advantageous.

- Knowledge on Palo Alto Firewall will be advantageous.

- Knowledge on AWS and Azure networking concepts will be advantageous.

- Experience in QoS for wireless and voice over wireless will be advantageous

Advantageous :

- In depth knowledge of Cisco Wireless Suite and 802.11 family of protocols

- ITIL foundation (v4) certification

- CCNP/CCIE in R&S/Wireless certifications

- Morningstar is an equal opportunity employer.