Presales Executive

Company: Duville Estates

Industry: Real Estate

Location: Kharadi, Pune

Employment Type: Full-time

About the Role

Duville Estates is looking for a high-performing Executive – Presales to serve as the first point of contact for our premium clientele. The role is pivotal in delivering a seamless, consultative pre-sales experience while working hand-in-hand with the sales, marketing, and product teams to convert qualified leads into delighted customers.

Key Responsibilities

Client Engagement

• Act as the first point of contact for potential clients during the pre-sales journey.

• Engage in warm, consultative inbound and outbound calls.

• Understand customer requirements, preferences, and expectations to provide tailored guidance.

• Communicate our project USPs, offerings, and lifestyle benefits effectively.

Customer Experience & Coordination

• Schedule and coordinate site visits, project walkthroughs, and experience center appointments.

• Ensure a high-quality, seamless customer experience from first interaction to handover to sales.

Product Knowledge & Market Understanding

• Develop in-depth knowledge of Duville's projects, specifications, layouts, and amenities.

• Stay updated on real estate market trends and competitor offerings to deliver valuable insights.

Proposal & Presentation Support

• Assist the sales team in creating customized project proposals and compelling presentations.

• Ensure all sales collateral aligns with customer needs and brand positioning.

Client Needs Analysis

• Conduct structured client need assessments to understand their goals, lifestyle preferences, and budgets.

• Translate insights into inputs for sales strategy and product feedback.

Cross-functional Collaboration

• Collaborate with the sales, marketing, and product teams for alignment on positioning and messaging.

• Provide key inputs to support marketing campaigns and pre-sales initiatives.

Competitor & Market Analysis

• Conduct competitor research to identify strengths, gaps, and positioning strategies.

• Recommend enhancements or pivots in communication strategy based on analysis.

CRM & Reporting

• Maintain accurate, real-time records of client interactions and lead status in CRM systems.

• Generate regular reports on pre-sales performance, trends, and opportunities for improvement.

Ideal Candidate Profile

• 1–3 years of experience in real estate, luxury sales, hospitality, or high-end customer service.

• Strong interpersonal and communication skills — both verbal and written.

• Tech-savvy, with hands-on experience using CRM tools.

• A self-starter with a solution-oriented approach.

• Positive, confident, and polished personality.

Why Duville Estates?

• Be a part of a premium, legacy-driven brand known for its commitment to quality and customer excellence.

• Work with a passionate team in one of Pune's most high-potential real estate ecosystems.

• Fast-track your career with a role that combines relationship-building, market expertise, and strategic support.