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Sr. Program Manager

1 month ago

Pune, Maharashtra, India Harbinger Group Full time
  • This Position reports to Group delivery head. This position's designation would be Sr. Manager. This is a management level position and role would be of a Delivery Manager.
  • Manages multiple (5-10) small, medium and small size projects at a time
  • Manages a team of 100-150 with a direct reporting of Delivery Managers, Architects, project Managers, etc.
  • This position is based in Pune (Pashan) in Hybrid working mode.

The key responsibilities would include –

  • Delivery Management: Define and execute the overall plan for the delivery unit which will include areas like - Revenue/account growth, Account receivables, Margins, Risk Management, Quality Management, Project governance, etc. Manage and monitor projects of wide variety and sizes – Startups, mid-size ISVs, Enterprises with complex products with modern Architecture / Technology Stack, Product Implementation and Support Projects. Manage key operational parameters for the unit - including utilization and resource pyramids.
  • Should be willing to jump in and solve account / customer delivery issues, challenges and escalations and work with the Delivery Manager, Architects and Project Managers to resolve these issues.
  • Customer Management: Connect with and manage CXO level executives in customer organizations, own customer satisfaction, understand customer strategy and advise customer on their strategic direction.
  • Upsell: Have strategic conversations with customers to understand their product's road map, and sell Harbinger's solutions wherever possible.
  • People Management: Manage teams of around 100-150 people, create motivation, engagement, build strong people processes, coach and mentor top talent, create succession plans, etc.

Competency, skills and desired experience.

  • Should have minimum 15 years experience in the IT sector, with around 5 years in a Leadership / Strategic / Management role
  • Should have a Technical background: Should have worked as a programmer, Tech Lead in the last. Should be able to talk the language of Technical professionals, to understand customer situations and give advice. Should be willing to jump into customer escalations and work with the lead for optimum technology solutions.
  • Should have worked on developing IT products for ISVs or solutions for enterprise customers.
  • Excellent client management skills and business acumen skills. Should be able to see a business opportunity and sell Harbinger's services and offerings.
  • Self-starter, strong analytical skills, agility, Collaborative and relationship building skills.
  • Excellent People Management, Leadership, communication and project mgmt skills
  • Should have experience of Delivery Management with Product / Service organizations. Experience in infra / Ops projects is not suitable.