Quality Analyst
2 weeks ago
LOCATION: NOIDA SEC 136 SALARY: 4.80 LAC MAX SHIFT: NIGHT SHIFTRole Description We are seeking aQuality Analyst (QA)with experience inUS-based voice BPO processes . The QA will be responsible for monitoring, evaluating, and improving the quality of customer interactions to ensure compliance with company policies, client expectations, and regulatory requirements.Key Responsibilities: Monitor inbound and outbound calls, chat, or email interactions to evaluate agent performance and service quality. Audit customer interactions to ensure adherence to process guidelines, scripts, and compliance standards. Identify communication, process, and behavioral gaps and provide constructive feedback to agents and team leaders. Prepare and present daily/weekly/monthly quality reports and performance insights. Collaborate with Operations, Training, and Process Excellence teams to drive continuous improvement. Conduct calibration sessions with clients and internal teams to align quality parameters. Maintain updated knowledge of process workflows, client expectations, and quality standards. Support new process migrations and identify quality training needs. Required Skills & Qualifications: Bachelor’s degree or equivalent education. Minimum1–3 years of experienceas a Quality Analyst in aUS voice process(Customer Support, Sales, or Technical Support). Excellent listening, analytical, and communication skills (verbal and written). Strong understanding of quality monitoring tools, scorecards, and reporting metrics. Proficient inMS Excel ,Google Sheets , and quality reporting systems. Flexible to work inUS shifts (night shifts) . Strong attention to detail, empathy, and a process-oriented mindset.#Hiring #QualityAnalyst #BPOJobs #USProcess #QualityAssurance #CustomerExperience #AssistaraGlobalServices #NowHiring #CareerOpportunity #NightShiftJobs #QAJobs #CallCenterJobs #BPOCareers #JobSearch #HiringAlert #VoiceProcess #NonVoiceProcess #TeamAssistara
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Quality Analyst
4 weeks ago
New Delhi, India Lepide Full timeQuality AnalystPosition Summary:We are looking for Quality Analyst (Manual) with 2 plus years of industry experience to work alongside our growing team of quality analysts and product developers. The QA will be responsible for ensuring the product meets the established standards of quality including reliability, usability and performance.Desired Candidate...
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Quality Analyst
2 days ago
New Delhi, India RAJESHWARI PETROCHEM PRIVATE LIMITED Full timeJob Title: Quality AnalystLocation: Bahadurgarh, HaryanaQualification: B.Sc. in Chemistry (or Chemical Science related field)Experience: Fresher (0-1 year)Job Summary:We are looking for a highly motivated and detail-oriented Quality Analyst to join our Quality Control team. The candidate will be trained to perform quality testing and analysis on raw...
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Quality Analyst
11 hours ago
New Delhi, India RAJESHWARI PETROCHEM PRIVATE LIMITED Full timeJob Title:Quality Analyst Location:Bahadurgarh, Haryana Qualification:B.Sc. in Chemistry (or Chemical Science related field) Experience:Fresher (0-1 year)Job Summary: We are looking for a highly motivated and detail-orientedQuality Analystto join our Quality Control team. The candidate will be trained to perform quality testing and analysis on raw materials,...
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Quality Analyst
2 weeks ago
New Delhi, India Yatnam Technologies Full timeJob TitleQuality Analyst(QA)LocationInfopark Phase 2, Cochin.Employment TypeFull TimeRole OverviewWe are seeking a detail-oriented and motivatedQA Engineer to join our quality assurance team. The ideal candidate will have a passion for software testing and an understanding of both manual and automated testing methodologies. This is a great opportunity for...
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Quality Analyst
2 weeks ago
New Delhi, India Yatnam Technologies Full timeJob TitleQuality Analyst(QA)LocationInfopark Phase 2, Cochin.Employment TypeFull TimeRole OverviewWe are seeking a detail-oriented and motivated QA Engineer to join our quality assurance team. The ideal candidate will have a passion for software testing and an understanding of both manual and automated testing methodologies. This is a great opportunity for...
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Data Quality Analyst
3 weeks ago
New Delhi, India Insight Global Full timeRequired Skills & Experience -4+ years of experience working in Data Quality, ideally within a Data Governance or Data Stewardship organization -Strong background in data quality remediation -Experience with creating data quality scorecards -Experience with conducting data assessments and fit-gap analysis and then remediating your findings -SAP knowledge in...
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Data Quality Analyst
4 weeks ago
New Delhi, India Insight Global Full timeRequired Skills & Experience-4+ years of experience working in Data Quality, ideally within a Data Governance or Data Stewardship organization-Strong background in data quality remediation-Experience with creating data quality scorecards-Experience with conducting data assessments and fit-gap analysis and then remediating your findings-SAP knowledge in one...
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Quality Analyst
2 weeks ago
New Delhi, India TP Full timeQuality Analyst Location-Malad Apse, Rotation Shift, BPO-Quality Monitoring & Evaluation • Audit inbound and outbound interactions handled by Sky RMs . • Evaluate calls, emails, and CRM cases against predefined quality parameters including: o Accuracy of information and ownership of query o Communication tone, empathy, and resolution ability o...
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Quality Analyst
2 days ago
New Delhi, India Firstsource Full timeA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...
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Quality Analyst
3 weeks ago
New Delhi, India Gamemano Full timeWe are seeking a skilled Quality Analyst with a strong background in manual and automation testing, particularly within the gaming, slot, or back-office industries. The ideal candidate should have expertise in tools like Postman, Jmeter, and Playright, with a minimum of 1 years of experience in manual testing and automation testing.Responsibilities:- Conduct...
