Chatbot Developer

Conversation Designer

Experience: 4-6 Years

Location: Bangalore

Type: Full-time

Roles and Responsibilities:

Design effective, innovative, and delightful conversational experiences using user-centric design

methodologies

Work with major enterprise brands to understand their business goals, their customer personas and intents to define an automation roadmap

Research and analyze intents and the associated customer journeys. Evaluate when bots are appropriate and in what form

Create bot design documents, including bot personas, example dialogs, conversation flow diagrams, error handling patterns

Define the intent portfolio for natural language understanding and how it maps in to conversation designs

Review customer transcripts to identify gaps in the conversation design; modify design patterns to bridge

those gaps

Write copy suitable for automated conversations in the messaging medium

Interpret bot performance metrics to hypothesize where design changes can be made and tested to drive

specific goals

Review and give feedback on designs from peers, including mentoring colleagues who may or may not be designers

Create and evangelize conversation design best practice standards, reusable design patterns and processes

Should be comfortable in a client-facing role, advising customers and evangelizing non-design team

members on conversation design best practices, processes, and reusable patterns.

Demonstrate effective verbal and written communication to internal executives, C-level clients, partners, and team members

Skills Requirements:

To be successful in this role, you should possess:

Bachelor's Degree with experience in design, human-computer interaction (HCI), or equivalent

professional experience

At least 1 year prior experience in bot strategy, conversation design, and AI optimization.

We consider diverse backgrounds - prior UX Content Strategy, Information Architecture, or UX Writing experience

Strong prioritization skills.

Excellent mastery of verbal and written english language.

Knowledge of Natural Language Understanding technologies and platforms such as Dialog Flow, Watson,

LUIS, etc. and how it impacts conversation designs

Knowledge of messaging channels such as web messaging, SMS, Whatsapp, etc. and what the advantages

and disadvantages are of each

Contact center and/or customer service experience a plus