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About Navi Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences. Founders: Sachin Bansal & Ankit Agarwal Know what makes you a “Navi_ite” : 1.Perseverance, Passion and Commitment • Passionate about Navi’s mission and vision • Demonstrates dedication, perseverance and high ownership • Goes above and beyond by taking on additional responsibilities 2.Obsession with high quality results • Consistently creates value for the customers and stakeholders through high quality outcomes • Ensuring excellence in all aspects of work • Efficiently manages time, prioritizes tasks, and achieves higher standards 3.Resilience and Adaptability • Adapts quickly to new roles, responsibilities, and changing circumstances, showing resilience and agility About the Role We are searching for a seasoned and strategic IT leader to join our team as a Senior Manager, IT. In this role, you will be responsible for overseeing all aspects of IT Operations, Infra, Network, Helpdesk, and Compliance for our organization of approximately 3,000 users. You will be a key member for the leadership team, providing expert guidance and ensuring the smooth operation and continuous improvement of our IT infrastructure. Responsibilities Develop and implement a comprehensive IT strategy aligned with the overall business goals and objectives Manage and lead a high-performing IT team, including IT Operations, Network and Helpdesk Oversee all IT operations, ensuring system uptime, performance, and efficiency Implement and maintain robust IT security protocols set by the Infosec team to safeguard the organization's data and assets Manage the IT Helpdesk, ensuring timely and effective resolution of user issues and inquiries Enforce IT policies and procedures to ensure compliance with industry regulations and best practices Stay up-to-date on the latest IT trends and technologies, and recommend and implement solutions to improve efficiency and effectiveness Manage the IT budget and resources effectively Provide regular reports on IT activities, performance metrics, and key initiatives Collaborate effectively with other departments to ensure seamless integration of technology into business processes Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field (Master's degree preferred) Minimum 10 years of experience in a senior role in IT, with experience in managing IT operations, security, Helpdesk, and compliance for large organizations (3,000+ users) Proven track record of developing and implementing successful IT strategies Strong understanding of IT infrastructure, cloud computing, network security, and IT service management principles Experience in managing and leading IT teams Excellent communication, interpersonal, and problem-solving skills Ability to prioritize effectively and manage multiple projects simultaneously Strong analytical and decision-making skills
