Rosmerta Technologies

Job Summary :

The IT Infrastructure Manager will be responsible for overseeing all aspects of the organization's IT infrastructure, ensuring its stability, security, and efficiency.

This role involves strategic planning, implementation, and maintenance of IT systems, managing vendor relationships, ensuring compliance with industry standards, and leading a team to provide excellent user support.

The ideal candidate will have a strong background in IT operations, security, and disaster recovery, with a proven ability to manage complex IT environments.

Key Responsibilities :

IT Infrastructure Management :

- Design, implement, and manage the organization's IT infrastructure, including servers, networks, storage, virtualization platforms, and cloud services.

- Monitor system performance and ensure high availability and reliability of all IT services.

- Develop and implement IT policies, procedures, and best practices.

- Plan and execute infrastructure upgrades, migrations, and new technology deployments.

- Ensure optimal performance and scalability of all infrastructure components.

IT Security Audit & Security Management :

- Develop, implement, and maintain comprehensive IT security policies and procedures.

- Conduct regular IT security audits, vulnerability assessments, and penetration testing to identify and mitigate risks.

- Monitor security systems (e.g., firewalls, IDS/IPS, SIEM) for threats and anomalies.

- Respond to security incidents, conduct investigations, and implement corrective actions.

- Ensure compliance with data protection regulations and industry security standards.

- Implement and manage identity and access management (IAM) solutions.

System Maintenance :

- Oversee routine system maintenance activities, including patching, updates, backups, and performance tuning for all IT systems and applications.

- Develop and manage maintenance schedules to minimize disruption to business operations.

- Troubleshoot and resolve complex hardware and software issues.

- Maintain accurate documentation of all system configurations and Management :

- Manage relationships with IT vendors and service providers, including contract negotiation, service level agreement (SLA) adherence, and performance review.

- Evaluate new technologies and solutions offered by vendors to ensure they align with organizational needs.

- Ensure cost-effective procurement of IT hardware, software, and services.

IT Asset Management :

- Develop and maintain an accurate inventory of all IT assets (hardware, software licenses, network devices).

- Implement asset tracking systems and procedures to manage the lifecycle of IT assets from procurement to disposal.

- Ensure compliance with software licensing agreements.

User Support :

- Oversee the IT helpdesk operations, ensuring timely and effective resolution of user issues and requests.

- Develop and implement user training programs on IT best practices and security awareness.

- Foster a culture of excellent customer service within the IT team.

Disaster Recovery & Business Continuity :

- Develop, implement, and regularly test disaster recovery (DR) and business continuity (BC) plans.

- Ensure data backup and restoration procedures are robust and regularly verified.

- Lead efforts to minimize downtime and ensure rapid recovery in the event of a :

- Ensure all IT operations and infrastructure adhere to relevant industry regulations, legal requirements, and internal policies (e.g., GDPR, ISO 27001, HIPAA, PCI DSS where applicable).

- Prepare for and participate in internal and external audits related to IT infrastructure and security.

- Maintain comprehensive records of compliance activities and audit findings.

Required Skills & Competencies :

- Proven experience in managing complex IT infrastructure environments.

- Strong knowledge of network protocols, server operating systems (Windows Server, Linux), virtualization technologies (VMware, Hyper-V), and cloud platforms (AWS, Azure, GCP).

- Expertise in IT security principles, tools, and best practices.

- Experience with IT service management (ITSM) frameworks (e.g., ITIL).

- Excellent problem-solving, analytical, and decision-making skills.

- Strong leadership and team management abilities.

- Exceptional communication and interpersonal skills.

- Ability to work under pressure and manage multiple priorities effectively.

Preferred Skills (Nice to Have) :

- Relevant certifications (e.g., CompTIA Security+, CISSP, CCNA, MCSA, ITIL).

- Experience with DevOps practices and automation tools.

- Knowledge of scripting languages (e.g., PowerShell, Python)