ServiceNow Developer – CSM
6 days ago
About the RoleWe are seeking a highly skilled ServiceNow CSM Developer to design, configure, and support Customer Service Management solutions that elevate customer engagement, streamline case resolution, and optimize service operations. The ideal candidate has solid expertise in CSM modules and a strong understanding of end-to-end customer service workflows.Key ResponsibilitiesCSM Development & Configuration- Implement and configure ServiceNow CSM modules, including: - Case Management - Account & Contact Management - Customer Portal / Service Portal - Playbooks for CSM - CSM Configurable Workspaces - Develop and enhance Case workflows, SLA policies, entitlements, assignment rules, inbound actions, and notifications.Platform Customization- Build and maintain components such as: - Client Scripts, UI Policies, UI Actions - Business Rules, Script Includes, Glide APIs - Flow Designer flows & Subflows - Service Catalog / Request Management for CSM - Customize portals, dashboards, and performance analytics for customer service KPIs.Integrations & Automation- Integrate CSM with external CRMs, ticketing systems, telephony/CTI, or customer engagement platforms using REST/SOAP APIs. - Troubleshoot integration issues and ensure smooth data exchange across systems.Collaboration & Support- Work closely with customer service teams, product owners, and architects to gather requirements and deliver scalable CSM solutions. - Participate in testing, deployment, documentation, and ongoing enhancements. - Provide platform support and assist in upgrades and CSM feature improvements.Required Skills- 5+ years of experience as a ServiceNow Developer, with a focus on CSM. - Strong understanding of Case Management, SLAs, Workflows, and CSM Data Model. - Hands-on expertise with JavaScript, Glide API, Flow Designer, Business Rules, and integrations. - Experience customizing portals or workspaces within ServiceNow. - Solid understanding of platform security (ACLs, roles, data access). - Excellent communication and analytical skills.Preferred Qualifications- ServiceNow CSA (Certified System Administrator). - ServiceNow CSM Implementation Certification (highly preferred). - Experience with: - ServiceNow Process Automation Designer / Playbooks - Digital Engagement, Chat, or CTI integrations - Customer Service Operations & CRM concepts - Exposure to Agile/Scrum methodologies.
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ServiceNow Developer – CSM
6 days ago
New Delhi, India InfoBeans Full timeAbout the RoleWe are seeking a highly skilled ServiceNow CSM Developer to design, configure, and support Customer Service Management solutions that elevate customer engagement, streamline case resolution, and optimize service operations. The ideal candidate has solid expertise in CSM modules and a strong understanding of end-to-end customer service...
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ServiceNow Developer – CSM
1 week ago
New Delhi, India InfoBeans Full timeAbout the Role We are seeking a highly skilledServiceNow CSM Developerto design, configure, and support Customer Service Management solutions that elevate customer engagement, streamline case resolution, and optimize service operations. The ideal candidate has solid expertise in CSM modules and a strong understanding of end-to-end customer service workflows....
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ServiceNow CSM Developer
2 weeks ago
New Delhi, India Tata Consultancy Services Full timeRole: ServiceNow CSM DeveloperDesired Experience Range: 5-10 YearsLocation: PAN INDIAJob DescriptionMust Have Technical/Functional Skills• Experience supporting Customer Service organizations (5+ years)• Develops UI forms, fields, notifications, and workflows• Maintains JavaScript server/client code• Builds reports, gauges, and home pages•...
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ServiceNow Developer(CSM)
3 weeks ago
New Delhi, India People Prime Worldwide Full timeAbout Company: They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and...
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ServiceNow CSM Developer
2 weeks ago
New Delhi, India People Prime Worldwide Full timeAbout Company: They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and...
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ServiceNow CSM Developer
6 days ago
New Delhi, India People Prime Worldwide Full timeAbout Company: They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and...
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servicenow Developer(CSM)
2 weeks ago
New Delhi, India People Prime Worldwide Full timeAbout Company: They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and...
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ServiceNow CSM Developer
3 weeks ago
New Delhi, India Bosch Global Software Technologies Full timeKey Responsibilities: Implement and configure ServiceNowCSM applicationsincluding Case Management, Customer Portal, Knowledge Management, Communities, and Agent Workspace. ImplementCSM workflows, playbooks, entitlements, SLAs, and service channels(email, chat, phone, virtual agent). DevelopUI policies, business rules, client scripts, flow designer flows, and...
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Servicenow CSM Developer
12 hours ago
New Delhi, India People Prime Worldwide Full timeAbout Company:- Our client is a trusted global innovator of IT and business services. They help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. Our client enables them, as well as society, to move confidently into the digital future. We are committed to our clients’...
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Servicenow CSM Developer
3 weeks ago
New Delhi, India People Prime Worldwide Full timeAbout Company: They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and...
