Lead Quality Assurance Engineer

ABOUT APPLY DIGITAL

Apply Digital is a global experience transformation partner. We drive AI-powered change and measurable impact across complex, multi-brand ecosystems. Leveraging expertise that spans across the customer experience lifecycle from strategy, design to engineering and beyond, we enable our clients to modernize their organizations and maximize value for their business and customers.

Our 750+ team members have helped transform global companies like Kraft Heinz, NFL, Moderna, Lululemon, Dropbox, Atlassian, A+E Networks, and The Very Group.

Apply Digital was founded in 2016 in Vancouver, Canada. In the past nine years, we have grown to ten cities across North America, South America, the UK, Europe, and India.

At Apply Digital, we believe in the One Team approach, where we operate within a pod structure. Each pod brings together senior leadership, subject matter experts, and cross-functional skill sets, all working within a common tech and delivery framework. This structure is underpinned by well-oiled scrum and sprint cadences, keeping teams in step to release often and retrospectives to ensure we progress toward the desired outcomes.

Wherever we work in the world, we envision Apply Digital as a safe, empowered, respectful and fun community for people, every single day. Together, we work to embody our SHAPE (smart, humble, active, positive, and excellent) values and make Apply Digital a space for our team to connect, grow, and support each other to make a difference.

Visit our Careers page to learn how we can unlock your potential.

ABOUT THE CLIENT

In your initial role, you will support Kraft Heinz, a global, multi-billion-dollar leader in consumer packaged foods and a valued client of ours for the past three years. Apply Digital has a bold and comprehensive mandate to drive Kraft Heinzs digital transformation. Through implementable strategies, cutting-edge technology, and data-driven innovation we aim to enhance consumer engagement and maximize business value for Kraft Heinz.

Our composable architecture, modern engineering practices, and deep expertise in AI, cloud computing, and customer data solutions have enabled game-changing digital experiences. Our cross-functional team has delivered significant milestones, including the launch of the What's Cooking App, the re-building of 120+ brand sites in over 20 languages, and most recently, the implementation of a robust Customer Data Platform (CDP) designed to drive media effectiveness. Our work has also been recognized internationally and has received multiple awards.

While your work will start with supporting Kraft Heinz, you will also have future opportunities to collaborate with the global team on other international brands.

THE ROLE :

- Are you passionate about shipping digital products of uncompromised quality? Do you constantly look for ways to innovate and expand your knowledge of testing methodologies and processes? Do you embrace challenges head-on with perseverance and a can-do attitude while still having fun? Then you may be ready to take on the overall responsibility of a Lead Quality Engineer at Apply Digital.

- As a Lead Quality Engineer at Apply Digital, you will play a vital role in advancing our company strategy by ensuring that applications meet design specifications and requirements. This includes testing across a broad spectrum of platforms, such as web applications, voice recognition systems, AR, IoT, point-of-sale systems, and other digital-to-human interfaces.

- You will be responsible for validating functionality, performance, reliability, stability, and compatibility with supported devices, browsers, and user interfaces. Strong English language proficiency and experience working with remote teams across North America and Latin America are required, as this role requires clear communication and coordination across distributed teams, including our clients.

- You are highly proficient in building and maintaining automated test suites using Playwright or equivalent frameworks, leveraging TypeScript/JavaScript and BrowserStack to ensure comprehensive cross-browser and end-to-end test coverage.

- You have exceptional skills in working directly with clients and are adept at selecting and managing vendors effectively.

- You have exceptional communication and interpersonal skills, with the ability to build trust and empower clients, stakeholders, and team members.

- You have a calm, positive, and supportive approach with a focus on solutions, fostering a collaborative atmosphere within the team.

- Self-driven and proactive, you take full ownership of tasks from start to finish.

- Your keen attention to detail and meticulous nature help you spot, prevent, and resolve issues before they reach our clients.

- With over 8 years of experience in a similar role, you are well-versed in industry best practices.

- Advocate for a shift-left testing approach, working closely with developers to promote best practices in unit testing, integration testing, and code quality.

- Your deep understanding of Agile/Scrum development principles helps you thrive in dynamic environments.

- You are skilled in API testing using Postman or comparable tools.

- Your familiarity with CMS platforms, such as Contentful or similar, is a key asset.

- You hold a Bachelors degree in Computer Science, Computer Engineering, Information Technology, or a related field.

Responsibilities :

- Risk Management and Mitigation: Identifying and assessing risks associated with software projects and defining risk mitigation strategies. Collaborating with project management and development teams to prioritize testing efforts based on potential impact and risks.

- Stakeholder Management and Communication: Collaborating with project managers, business analysts, and product owners to ensure clear and effective communication throughout the testing process. Providing insights and recommendations on test strategies, timelines, and resource allocation to align with project objectives and customer expectations.

- Team Leadership: Providing leadership and guidance to the QA team, including assigning responsibilities, setting expectations, and overseeing their work. Mentoring and coaching team members, fostering their growth, and promoting a high-performance culture within the team. Taking ownership for the professional development and evaluation for one or more QA team members.

- Test Planning and Execution: Leading the creation of test plans and strategies for projects of varying complexity. Collaborating with cross-functional teams to define testing objectives, scope, and timelines. Overseeing the execution of test activities, ensuring adherence to test plans, and achieving project quality goals.

- Test Automation and Framework Development: Leading the design and development of scalable and maintainable test automation frameworks. Collaborating with the development team to establish best practices for test automation and maximize test coverage. Ensuring efficient and effective utilization of automation tools and technologies.

- Test Environment Management: Managing the setup, configuration, and maintenance of test environments. Collaborating with the infrastructure and operations teams to ensure the availability of the required infrastructure, hardware, software, and network configurations for testing purposes.

- Test Metrics and Reporting: Defining and tracking key quality metrics to measure test progress, identify trends, and report on project quality. Preparing test reports and providing regular updates to project stakeholders on the status of testing activities, test coverage, and defect trends.

- Test Strategy and Process Improvement: Continuously evaluating and improving the testing processes, methodologies, and tools. Identifying opportunities for process optimization, adopting industry best practices, and driving initiatives to enhance testing efficiency, effectiveness, and overall quality.

- Continuous Improvement and Innovation: Staying updated with emerging industry trends, technologies, and testing practices. Encouraging and driving innovation within the QA team to adopt new tools, techniques, and methodologies that enhance testing efficiency and uncover potential quality issues.

- Quality Assurance Advocacy: Championing a culture of quality throughout the organization. Promoting the value and importance of quality assurance practices, collaborating with stakeholders to establish and maintain quality standards, and ensuring compliance with relevant regulatory requirements.