Client Account Manager

4 days ago

Ahmedabad, India E2M Full time

- As a Senior Client Account Manager, you'll be the trusted advisor and primary point of contact for our agency partners.- You'll go beyond day-to-day coordination to strategically oversee client portfolios, ensuring long-term retention, account growth, and profitability.- You'll collaborate with cross-functional teams (project managers, developers, designers, SEO, content, and leadership) to deliver seamless client experiences while spotting opportunities for upselling and expansion. Key Responsibilities: - Take full ownership of client accounts, ensuring retention, satisfaction, and growth.- Act as a strategic partner to clients - guiding them on maximizing value from our services.- Lead account reviews, renewal conversations, and upsell opportunities.- Work closely with Project Managers & Delivery teams to ensure projects are on track (timelines, quality, scope).- Collaborate with leadership on client portfolio performance and account planning.- Proactively identify risks (churn, dissatisfaction, scope issues) and resolve them quickly.- Mentor and support junior Client Account Managers, sharing best practices and playbooks.- Provide clear and confident communication to US-based clients across multiple time zones.- Monitor client financials (budgets, utilization, delivery margins) and report to leadership.- Develop repeatable process improvements and SOPs to scale client success. Requirements:- 4-6 years of experience in client account management within a digital agency, web development, or IT services division.- Strong understanding of web technologies (WordPress, WooCommerce, Shopify, BigCommerce, etc.) and digital marketing fundamentals.- Proven track record of retaining and growing client accounts (especially US/UK-based).- Ability to strategically guide relationships, not just manage tasks. (ref:iimjobs.com)

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