MYCPE ONE

4 weeks ago

Ahmedabad, Gujarat, India Mycpe One Full time

We are seeking a dynamic and visionary Vice President - Customer Success to lead our customer engagement strategy across all divisions.

This is not a traditional CS leadership role - we are looking for a well-rounded executive who combines multidisciplinary insight, strategic thinking, and operational excellence to deliver long-term value to our customers and our business.

This role is central to driving cross-functional alignment, ensuring world-class service delivery, and nurturing deep client relationships built on trust, results, and shared goals.

Key Responsibilities:

Strategic Leadership:

- Define and execute a company-wide customer success strategy, aligned with our long-term business objectives.

- Partner with executive leadership to influence product, operations, compliance, and delivery models with the voice of the customer.

- Lead cross-functional initiatives to enhance customer satisfaction, retention, and growth across all client segments.

Client Relationship & Account Management:

- Build and maintain trusted relationships with key clients, acting as a strategic advisor who understands both technical and business challenges.

- Drive value-added engagements by deeply understanding client goals and aligning solutions to outcomes.

- Create and monitor KPIs for client health, satisfaction, and renewal/expansion metrics.

Service Delivery Oversight:

- Ensure operational excellence in all aspects of service delivery, particularly in complex or high-value accounts.

- Oversee outsourcing and delivery teams, ensuring accountability to client expectations and internal standards.

- Collaborate closely with internal stakeholders (Sales, Product, Operations, and Compliance) to improve customer experience.

Team Leadership & Development:

- Build and lead a high-performing, multidisciplinary customer success organization.

- Mentor directors and managers across service delivery, client management, and CS operations.

- Foster a culture of ownership, excellence, and continuous improvement.

Business and Technical Acumen:

- Use data and customer insights to inform strategic decisions.

- Collaborate with Product and Engineering to influence roadmap priorities based on customer needs.

- Understand and communicate complex technical solutions in a clear and business-focused way.

Qualifications:

- 10+ years of progressive leadership experience in Customer Success, Account Management, Strategy, or Operations, ideally in B2B or enterprise environments.

- Proven track record of leading cross-functional teams and scaling CS organizations across diverse industries.

- Strong understanding of compliance, delivery models, and operational frameworks, especially in regulated industries.

- Experience working with outsourced and internal service delivery models.

- Exceptional communication, negotiation, and stakeholder management skills.

- Strategic thinker with a bias for action, capable of moving between high-level vision and tactical execution.

- Bachelor's degree required; MBA or advanced degree preferred.

(ref:iimjobs.com)

  • MYCPE ONE

    4 weeks ago

    Ahmedabad, Gujarat, India Mycpe One Full time

    Specialist - Digital Marketing the Role:We are seeking a proactive, detail-oriented, and client-facing Digital Marketing & Hubspot Specialist to work closely with our US-based clients primarily accounting firms.In this role, you will manage the entire digital marketing presence of your assigned clients, including website management, Hubspot CRM operations,...

  • MYCPE ONE

    4 weeks ago

    Ahmedabad, Gujarat, India Mycpe One Full time

    Key Responsibilities:Requirement Elicitation & Analysis:- Conduct stakeholder interviews, workshops, and JAD sessions to gather functional and non-functional requirements.- Perform detailed analysis to understand end-user needs and define clear and comprehensive business requirements.- Evaluate current systems/processes and propose enhancements.- Product...

  • Canadian Accounting and Taxation

    4 weeks ago

    Ahmedabad, Gujarat, India MYCPE ONE Full time

    Position: Canadian Accounting and Taxation Company: MYCPE ONE Location: Ahmedabad Shift: 3 PM IST-12 AM IST (Female Employees), 5 PM IST-2 AM IST (Male Employees), Cab drop off facility. Shifts may be extended as per the business requirements. Work Model: Work From Office MYCPONE is hiring in Canadian Accounting and Taxation domain....

  • Odoo Engineer

    4 days ago

    Ahmedabad, Gujarat, India MYCPE ONE Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Company :MYCPE ONE.Position :Odoo Engineer.Location :Ahmedabad.Shift :3 PM IST12 AM IST(Cab drop facility provided).Work Model :Work from Office.Profile SummaryWe are seeking a skilled Odoo Engineer, focusing on executing delegated projects with precision and efficiency. This position will specialize in developing, customising, and implementing Odoo...

  • Odoo Engineer

    7 days ago

    Ahmedabad, Gujarat, India MYCPE ONE Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company:MYCPE ONEPosition:Odoo EngineerLocation:AhmedabadShift:3 PM IST- 12 AM IST(Cab drop facility provided)Work Model:Work from OfficeProfile Summary:We are seeking a skilled Odoo Engineer, focusing on executing delegated projects with precision and efficiency. This position will specialize in developing, customising, and implementing Odoo solutions based...

  • Odoo Engineer

    4 weeks ago

    Ahmedabad, Gujarat, India MYCPE ONE Full time

    Company : MYCPE ONE.Position : Odoo Engineer.Location : Ahmedabad.Shift : 3 PM IST12 AM IST(Cab drop facility provided).Work Model : Work from Office.Profile Summary : We are seeking a skilled Odoo Engineer, focusing on executing delegated projects with precision and efficiency. This position will specialize in developing, customising, and implementing...

  • Artificial Intelligence Engineer

    3 days ago

    Ahmedabad, Gujarat, India MYCPE ONE Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are seeking aAI Engineerwith strong technical skills and a passion for building practical, impactful AI solutions. This role is ideal for professionals looking to contribute to cutting-edge AI projects in a flexible capacity. You will collaborate with senior AI architects and cross-functional teams to design, develop, and deploy scalable AI/ML models and...

  • Artificial Intelligence Engineer

    6 days ago

    Ahmedabad, Gujarat, India MYCPE ONE Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the Company:We are an outsourcing firm and we provide our financial services to US, Canada, UK, Australia and New Zealand.Speaking of the strength of the company, we are a 2000+ employee organization and we are currently hiring for Associates & Senior Associates for our US domain. We are headquartered in Ahmedabad, but we have our branches in 13-14...

  • International Sales Manager

    4 weeks ago

    Ahmedabad, Gujarat, India Mycpe One Full time

    We are seeking a dynamic and results-driven Business Development Manager to join MYCPEONE and drive our expansion within the US Accounting and CPA firm market. This role is critical for promoting our suite of services, including lead generation, digital marketing, and outsourcing solutions, specifically designed for accounting professionals. The ideal...

  • Robotics Engineer

    2 weeks ago

    Ahmedabad, Gujarat, India MYCPE ONE Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    We are seeking a highly skilled Senior UiPath Developer with 5+ years of hands-on experience in designing, developing, and deploying Robotic Process Automation (RPA) solutions.The ideal candidate will be responsible for leading automation initiatives, mentoring junior developers, and ensuring best practices in automation design, scalability, and...