Professional Global Technical Service Engineer

4 weeks ago

Mumbai, Maharashtra, India RAD Full time

Responsibilities:

  • Actively involved in post-sales and pre-sales solution support activities.
  • Perform demonstration of proof of concepts (PoC), installation, homologation testing, commissioning, troubleshooting, and training for customers abroad or remotely.
  • Perform testing and troubleshooting techniques to identify and resolve the technical issues.
  • Perform root cause analysis of issues.
  • Contribution to the knowledge base of the team.
  • Preparation of technical documentation for customers.
  • Provide status and resolution communication to internal and external stakeholders.

Experience and Personal Skills:

  • Work Experience: 2 to 3 Years
  • Education: An engineering degree (B.E./B.Tech.) is a must, with a minimum of 65% scored in SSC and HSC
  • Experience in a technical support role with an equipment manufacturer or systems integrator for multi-vendor solution is an advantage
  • Ethernet Layer-2 Protocol: Frame Structure, VLAN, STP, LAG, G.8032, Y.1564, RFC2544, MEF, Ethernet-OAM
  • Ethernet Layer-3 Protocol: Basic Routing, MPLS, BGP, IPsec
  • Working experience with testers like VeEX, Viavi (JDSU), and Spirent
  • Optional: Knowledge in TDM network (E1 & SDH) is an advantage
  • Optional: Knowledge in Virtualization (SD-WAN)
  • Optional: Knowledge in Linux operating system
  • Proven presentation skills and experience with external customers
  • Excellent written and verbal communication skills to handle global customers
  • Problem solver, Self-starter
  • Performs well under pressure
  • Willingness to perform a variety of tasks in a start-up mode
  • The ability to travel (local or abroad) to support customers
    • Location: Ghatkopar West, Mumbai, India

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