US Sales Manager
2 weeks ago
Vanan Online Services, Inc. Job Code: VHSS03 Job Title: Sales & Service Manager – US Shift Shift Timing: 8 PM – 5 AM IST (US Rotational Shift) Location: Remote (India) Experience: 6-8 years Salary: Negotiable based on experienceAbout Us Vanan Online Services is a leading provider of transcription, translation, voice-over, typing, captioning, and related language services. We are a fast-paced, client-centric business, serving customers across the US and globally.Role Summary We are looking for a Sales & Service Manager with proven sales leadership experience to drive our sales team’s performance, coach and mentor consultants, and ensure excellence in customer service. The ideal candidate will have a strong background in sales, team management, and performance optimization — not necessarily in our industry, but with transferable expertise in sales and service operations.Key Responsibilities ✅ Manage day-to-day operations of the sales team, ensuring achievement of individual and team targets. ✅ Provide regular coaching, mentoring, and feedback to improve consultant performance and skillsets. ✅ Monitor, track, and report consultant KPIs, prepare appraisal reports, and submit performance updates to senior management. ✅ Design and implement Performance Improvement Plans (PIPs) for underperforming team members. ✅ Prepare and share weekly, monthly, and quarterly performance reports with management. ✅ Create and maintain SOPs, guidelines, and best practices for the sales and service team. ✅ Handle escalation calls, complex queries, and customer complaints professionally to ensure resolution and satisfaction. ✅ Collaborate with management on goal setting, target planning, and team development strategies. ✅ Support frontline consultants during peak times or as business needs demand. ✅ Ensure team compliance with processes, policies, and quality standards. ✅ Drive a customer-first culture, ensuring customer satisfaction and retention.Key Skills & Requirements ✔ 6-8 years of experience in sales management or customer service leadership (international sales preferred). ✔ Strong people management and team coaching skills. ✔ Experience preparing KPIs, performance reports, and appraisals. ✔ Ability to handle escalations, ensure issue resolution, and drive customer satisfaction. ✔ Familiarity with performance tracking tools and CRM systems. ✔ Excellent verbal and written communication in English. ✔ Target-driven, goal-oriented, and flexible in availability based on business needs. ✔ Strong problem-solving abilities and a proactive mindset. ✔ Ability to work independently while collaborating closely with senior management.Interview Process Level 1: COO Level 2: CEO Interview Timing: 5 PM – 11 PM ISTHR Contact Harithira – 8939234429
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3 days ago
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Business Development Manager
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5 days ago
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