Athenahealth Technology

- Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.- The Director of Product Management is responsible for leadership and ownership of a group of product areas within the overarching Product's portfolio.- This includes working closely with Service Line leaders, key customers, and client organization staff to understand their product vision.- You will lead a team of direct/indirect reports to successfully understand and respond to trends in the marketplace that impact future vision and roadmaps for your product portfolio; groom actionable backlogs of user stories for the Engineering team; and assist Product Management leadership in driving overall growth and effectiveness across the entire product's scope.- This role is for the Director of Product Management for the Patient Messaging Platform.- The Director will drive the strategic vision and operational excellence of the Patient Messaging Platform, enhancing patient communication and fostering collaboration across teams.- Based in Bangalore, this leader of the Patient Messaging Platform Zone will lead a team of four product owners while working with the development and user experience organization.- She/He will work closely with US peers to provide a suite of messaging platform tools that can be leveraged by other teams to self-serve messaging needs.- Additionally, this role will operate by balancing new product features with client needs and technical debt.- He/She will expertly manage timelines and scope changes and remain flexible as we learn, iterate, and change direction to advance our patient communication capabilities. -The successful candidate will balance a strong demand for new feature development with operational excellence and support for existing customers.- Criteria for a top candidate include a Bangalore-based, dynamic, customer-oriented product leader to drive business outcomes, R&D (Product, UX, Engineering) service experience, and technical product management outcomes.- Candidates for the role will be passionate about technology serving colleagues as customers.- And will help drive our tech strategy for messaging as a platform.- This role will face-off extensively with product and engineering leadership and be held accountable for business outcomes of our tech stack - productivity, scalability, stability, and security, in partnership with several leaders around the business.- Help Prioritize Product Vision.- Act as the primary voice for product decisions, leveraging market insights and driving clarity in ambiguous situations.- Articulate the product vision, ensuring cohesion among clients and internal partners for effective execution.- Represent the customer throughout their journey, focusing on outcome-driven product definitions.- Utilize data and client feedback to deliver iterative value, prioritizing work for POs and achieving annual product roadmaps with clear OKRs.- Oversee product launch decisions and manage alpha/beta feedback, balancing aggressive pushes and iterations as needed.- Address priority client needs, collaborating across functions to optimize outcomes for athenahealth and its customers.- Make critical business decisions regarding pricing and product development, while maintaining service descriptions in coordination with support functions.- Facilitate knowledge-sharing strategies and hold accountability for the overall portfolio and product strategy.- Team Leadership - Lead and inspire a team, focusing on effective relationship building and high employee engagement.- Contribute to workforce planning and optimize team structure and processes for efficiency.- Manage direct/indirect reports, including setting expectations, performance goals, training opportunities, and disciplinary actions.- Support the growth of the Patient Experience team culture. Education, Experience & Skills Required - Bachelor's Degree (preferred in Computer Science, Business, or Product Design) and 10+ years of relevant experience.- Technical understanding of mobile, SaaS, and data; experience in product market launches; knowledge of product management best practices.- Strong communication skills and ability to drive innovation in dynamic environments.- Behaviors & Abilities Required - Passion for improving healthcare with empathy for users; understanding enterprise client communication and anticipating product trends.- Ability to make sound product design decisions and translate organizational objectives into quantitative plans.- Appreciate the software development process and drive results by overcoming obstacles to successful delivery.- Capability to facilitate strategy discussions and willingness to travel (5-15%) for client engagement and events. (ref:iimjobs.com)