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Content Team Lead

4 weeks ago


Lucknow, Uttar Pradesh, India Pepper Content Full time

Job Description:

We are scaling up our content operations rapidly, and the BFSI Senior Editor (Quality Success Manager) will be responsible for maintaining quality standards and growing our content operations for all projects from a set of defined clients.

Responsibilities:

  • Briefing and preparation: Attend briefing sessions with your clients, using these discussions to create and refine client briefs; identify and brief the right writers and editors for each project
  • Delivery planning and coordination: Work with our Operations team to coordinate delivery and timelines
  • Creator evaluation and feedback: Evaluate and grade writers' and editors' work, give them regular written and verbal feedback, and flag problematic creators
  • Quality control and rework management: Spot-check written and edited assignments; proactively remedy quality issues before client delivery; diagnose and process rework requests from clients; identify and resolve the causes of rework requests
  • Escalation management: Address quality escalations as directed by the Managing Editors; attend and document client meetings for escalations
  • Team-building: Keep writers and editors engaged with regular feedback and guidance; identify and respond to editors' and writer's training needs

About You:

  • At least 6+ years' experience in copy-editing or reviewing roles, preferably in the content marketing in Insurance or digital publishing industry
  • Strong copyediting and proofreading skills, with advanced knowledge of applied grammar and the best practices in content writing
  • A clear understanding of content marketing, content writing, and SEO
  • Strong team leadership and project management skills