Senior Customer Success Manager
1 week ago
- The role of the Sr Customer Success Manager is to act as an advocate for our customers.
- You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance.
- You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
- You will oversee the engagement and outcomes for customers in your portfolio.
- Ensure customers are technically healthy and on the most recent version of our product.
- Leverage existing Success Plays to assist customers, but also assist new Success Plays.
- Work with customers to create new use case/success stories.
- Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses.
- Guide other ServiceNow teams to address customer issues.
- Oversee projects identified by leaders.
- Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem.
Qualifications.
- To be successful in this role you have:.
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 10-12 years of related work experience; OR equivalent work experience.
- Creativity with comfort running projects independently.
- Improve complex issues through analysis and resolution.
- Succeed in working collaboratively
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