Genesys Developer

Role : Genesys / Genesys Developer.

Required Technical Skill Set : Genesys 7.x and above, Unix, PL/SQL, Java/J2EE.

Locations: BLR/HYD/GGN/NDA/KOCHI/BBSR.

Must-Havel

- Overall IT experience of 5+ years Experience in Genesys framework and exposure on genesys reporting.

- Experience in Genesys SIP(Session initiation protocol) server development [at least one project executed to completion Preferably voice].

- Experience in Genesys IRD/ORS application development.

- Experience on Java/J2EE application development/deployment.

- Experience in developing javascript code.

- Experience deploying applications on jetty will be desirable.

- Experience in using GIT.

- Good communication skills.

- Good analytical skills and ability to research and present findings.

- Strong knowledge of Contact Center Environment, Genesys CTI, Voice, eServices, Inbound and Outbound voice flows, WFM, Genesys Sip debugging.

- Very good Communication skills, to be able to handle aggressive clients.

Good-to-Have:

- Strong Technical Experience with Genesys Multimedia Solutions.

- Strong experience in Contact Center platform.

- Strong Technical Experience with Contact center applications and platform.

- Experience in designing and developing Genesys Multimedia solutions(Chat).

- Experience in Contact center environment, applications.

- Strong business analysis, requirements, design and documentation skills.

- Ability to communicate both functional and technical concepts to the client and team mates.

- Ability to apply technology to solve business problems.

- Ability to work on all phases of complex work assignments.

- Understanding of technical architecture and strategies of Contact center system.

- Excellent interpersonal skills with ability to influence clients and management.

- Ability to analyze, use structured problem solving and available tools to troubleshoot systems, identify root cause, action plans, impact and resolution options.

Role Descriptions / Expectations From The Role:

1. Participate in application development and enhancements for Geneys contact center.

2. Requirement gathering and design of contact center application.

3. Constantly learn in a changing environment of technologies/ tools.

4. Display ownership and responsibility for the Team's activities.

5. Guide the team in analytical debugging.

Overview:

As a Genesys Developer with our company, you will play a key role in designing, developing, and implementing Genesys solutions that optimize our contact center operations.

You will work closely with cross-functional teams to gather requirements and deliver custom solutions that enhance the overall customer experience.

Key Responsibilities:

- Design, develop, and implement Genesys contact center solutions.

- Collaborate with business stakeholders and technical teams to gather requirements.

- Perform customization and integration of Genesys solutions to meet business needs.

- Provide support and troubleshooting for Genesys applications and integrations.

- Create technical documentation and user guides for Genesys solutions.

- Participate in code reviews and ensure best practices are followed.

- Conduct performance tuning and optimization of Genesys configuration.

- Stay updated with Genesys product updates, features, and industry trends.

- Collaborate with vendors and partners for Genesys platform upgrades and maintenance.

- Participate in team meetings and contribute to continuous improvement initiatives.

Skills : genesys,java,scripting.