Client Service Specialist

2 weeks ago

Mumbai, Maharashtra, India myGwork Full time

This job is with MSCI, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Your Team Responsibilities:

We are currently seeking an experienced Analytics Client Service Specialist to join our Client Coverage organization in Mumbai. The MSCI Global Client Service team is composed of experienced financial professionals that provide first tier support for our clients around the world. Team members are responsible for responding to a wide variety of methodology, usage, interpretational, and technical questions on both analytical and benchmark products. Client contact is primarily via telephone and email. Client service analysts will need to work closely with Senior Client Service Members, Sales and consultants to develop and maintain client relationships.

Your Key Responsibilities:
  • Provide premium service to assigned accounts
  • Answer detailed client inquiries about MSCI products and methodology. These queries may be related to Market Risk (VaR, Stress testing, Back testing, Risk Attribution etc.), Liquidity Risk, Credit Risk, Portfolio Optimization, Performance Attribution
  • Participate in developing client relationships through proactive follow up on issues raised
  • Maintain relationships by ensuring relevant product and model information is shared with clients
  • Lead regular calls with important accounts to cover outstanding issues and giving updates
  • Contribute to producing service reviews and service plans that support client renewal initiatives
  • Execute onboarding and training of Clients
  • Provide 100% ownership (to resolution) of support issues from important accounts within assigned segment
  • Provide full ownership of account servicing to become a subject matter expert on analytics products and services
  • Championing process changes to improve Client Experience and Efficiency
Your skills and experience that will help you excel:
  • Excellent English written and oral communication skills; ability to articulate complex concepts and methodologies to clients and senior management is a must
  • Client facing skills - an ability to quickly gain the clients trust; Client Orientated - demonstrate ownership for the clients issue, be seen as the Client's champion within MSCI
  • Execution - well organized, ask questions, raise potential problems early
  • Problem solving skills; Technology proficient: Numerical analysis using Microsoft Excel
  • A self-starter and highly motivated, ability to work individually and within a team and ability to work in a fast paced environment with constant interruptions
  • Candidate must be able to keep track of multiple issues without leaving issues unresolved
  • 3-8 years of work experience; Relevant experience is a plus
  • A numerate Bachelor's degree in Finance, Engineering, Mathematics, Statistics, Economics, or related field; CFA, FRM is a plus
About MSCI:

What we offer you

  • Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.
    • Flexible working arrangements, advanced technology, and collaborative workspaces.
      • A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.
        • A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.
          • Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.
            • Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.
              • We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola MSCI, Pride & Allies, Women in Tech, and Women's Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our purpose - to power better investment decisions. You'll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

To all recruitment agencies

MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

Note on recruitment scams

We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com

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