
DigiHelic Solutions
3 weeks ago
Key Responsibilities :
- Act as a bridge between business stakeholders and IT to gather, analyze, and document requirements related to end-user applications and authentication solutions.
- Manage authentication tools and technologies such as Active Directory, Azure AD, SSO, MFA, and IAM platforms.
- Analyze existing processes and recommend solutions to improve authentication and application access efficiency.
- Lead the planning and implementation of application updates and patches.
- Collaborate with cybersecurity teams to ensure compliance with authentication and identity access management policies.
- Provide L2/L3 support for authentication issues and application access problems.
- Conduct UAT (User Acceptance Testing) and coordinate with QA teams to validate functionality before deployment.
- Maintain documentation, process flows, and training materials for end-user application use and access.
- Participate in ITIL-based service delivery and incident/change/problem management Skills Required :
- Experience with Active Directory, LDAP, Azure AD, SSO, and MFA solutions (e.g., Okta, Ping Identity, Duo).
- Proficient in troubleshooting authentication and authorization issues.
- Familiarity with enterprise applications like Office 365, ServiceNow, SAP, etc.
- Hands-on experience with tools like JIRA, Confluence, and ServiceNow for documentation and ticket tracking.
- Working knowledge of security protocols (SAML, OAuth, OpenID Connect).
- Basic understanding of scripting (PowerShell, Python) is a plus.
(ref:hirist.tech)
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