Service Advisor

Company Overview

RPJ AUTOMOBILES PRIVATE LIMITED is a dynamic subsidiary of the esteemed RPJ Group, which has been a trusted name since 1935. Renowned for its contributions to manufacturing and its transformation into the automotive sector, RPJ Group symbolizes quality and innovation. With strategic partnerships with Nissan Motors and Tata Motors, RPJ Group remains a key player in revoluting India's automotive industry. Headquartered in Sirsa, RPJ AUTOMOBILES continues to grow as a significant entity in automotive retail and services.

Job Overview

The Service Advisor position at RPJ AUTOMOBILES PRIVATE LIMITED is an excellent opportunity for freshers who are eager to kickstart their careers. Situated in Sirsa, this full-time role requires a candidate with up to 1 year of experience, though freshers with a knack for customer service and after-sales support are welcome. The role promises to sharpen skills in customer interaction and service scheduling while aligning with the company's innovative approach in the automotive sector.

Qualifications and Skills

• Proficiency in customer service to ensure a positive experience for all clients and efficiently address inquiries and issues (Mandatory skill).
• Strong ability to provide after-sales support by understanding customer needs and delivering appropriate solutions (Mandatory skill).
• Experience in scheduling service appointments to maximize efficiency in the service center operations.
• Basic automotive knowledge to understand vehicle issues and effectively communicate solutions to customers.
• Excellent communication skills to interact with customers and coworkers professionally and clearly.
• Familiarity with CRM software for managing customer interactions, sales, and service requirements efficiently.
• Competency in managing work orders, ensuring accurate data entry and tracking of service requests.
• Ability to work collaboratively with the service team to ensure smooth service operations and customer satisfaction.

Roles and Responsibilities

• Serve as the first point of contact for customers visiting the service department, and provide a welcoming and professional experience.
• Assess customer needs by evaluating their service requests and providing recommendations for appropriate services.
• Coordinate and schedule service appointments, ensuring optimal resource allocation and customer convenience.
• Communicate clearly with customers about service options, pricing, and timelines to manage expectations effectively.
• Ensure timely and efficient handling of customer inquiries and complaints, maintaining high standards of customer satisfaction.
• Liaise with service technicians to provide accurate and detailed customer feedback on vehicle issues and service progress.
• Maintain accurate records of customer interactions, services performed, and follow-ups using CRM tools.
• Identify opportunities for upselling additional services or products to customers based on their needs and vehicle conditions.